HR Ops Delivery Senior Specialist

The HR Ops Delivery Senior Specialist is responsible for the accurate and timely delivery of employee lifecycle administration and HR data management activities from the HR Operations Delivery Centre in Tirana, supporting 16 Central European countries. The role ensures that employee records are correctly created, maintained and updated in the HRIS throughout the Hire-to-Retire lifecycle, while providing high-quality service to employees, Local HR Ops and other stakeholders.
As an experienced member of the HR Operations team, the HR Ops Delivery Senior Specialist also plays an important role in maintaining operational quality across the team. This includes reviewing and checking work completed by team members, providing coaching and guidance, delivering training, and supporting colleagues as they develop their HR process and HRIS knowledge.
The successful candidate will combine strong HR process knowledge with excellent attention to detail, an understanding of how employee lifecycle events translate into HRIS actions, and the ability to transfer that knowledge effectively to others. The HR Ops Delivery Senior Specialist is responsible for the accurate and timely delivery of employee lifecycle administration and HR data management activities.

- Maintain complete, accurate HRIS records and process hires, onboarding, employee and organizational data changes, contractual changes, transfers, internal moves and terminations within agreed timelines.
- Translate lifecycle events and process dependencies into the required HRIS, record and stakeholder actions, considering their implications for employees.
- Check data and transactions, resolve or escalate missing information and errors, and protect employee information confidentiality.
- Own assigned transactions and complex cases through completion, applying sound judgement and balancing quality with deadlines.
- Review team members’ transactions against processes, controls and quality standards; explain corrections and the underlying rationale.
- Coach team members, support onboarding and knowledge transfer, and contribute to process and system training for new and existing team members.
- Provide operational guidance on complex or unfamiliar cases, escalating when required.
- Help create and maintain process documentation, work instructions, training materials and knowledge resources.
- Support employees, Local HR Ops and stakeholders professionally, coordinating across countries, teams and responsibilities.
- Identify recurring errors, knowledge gaps and inefficiencies; contribute to improvements in data quality, consistency and service delivery.
- Maintain delivery quality as processes, systems and priorities change in a fast-paced environment.

At Deloitte, we hire potential. We know that great people make a great organization. We value our people and offer employees a broad range of opportunities.
- Flexible and hybrid work model.
- Competitive salary and benefits package.
- Unlimited access to worldwide esteemed digital learning platforms as per individual needs and curiosity, in addition to classroom trainings.
- Personal development and constant growth.
- Career pathway and opportunity to constantly grow.
- Dynamic and international work environment and team spirit.
- Complete Private Health/Travel Insurance.
- Employee assistance program, available to you and your immediate family members 24 hours a day, 7 days a week, 365 days a year, covering legal, financial and mental health advisory services.
- Extensive experience gained from working across multiple Deloitte Offices.

We kindly ask you to upload your CV in English. Shortlisted candidates will be contacted for the interviewing and testing process.
The recruitment process consists on:
- Testing phase
- HR Interview
- Technical Interview
- Offering and Onboarding

Based in Albania, our Talent Delivery Center is a regional hub providing Talent services to 16 countries across Central Europe. Bringing together three specialized teams, Talent Acquisition, Learning & Development, and HR Operations, the Center supports key moments across the candidate and employee journey, from sourcing and interview and test scheduling, through the administration and management of learning programs, to HR Operations services covering the hire-to-retire employee lifecycle. By joining the Talent Delivery Center, you will become part of an international environment where collaboration, expertise and high-quality service come together to support our people and Talent teams across Central Europe.

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