Premium & Billing Analyst

Job Title: Premium & Billing Analyst Job Description The Premium & Billing Analyst plays a critical role in supporting premium billing operations within an insurance environment. This position is responsible for processing premium payments, reconciling accounts, researching billing discrepancies, and serving as a key point of contact for policyholders, brokers, TPAs, and internal stakeholders. The role requires strong analytical skills, exceptional attention to detail, and the ability to manage high-volume billing activities while maintaining financial accuracy. This opportunity includes a structured 4-month training program and offers the potential for long-term growth within a collaborative team environment. Responsibilities

- Process and allocate premium payments, including ACH transactions, checks, and wire transfers.
- Reconcile premium balances and investigate payment discrepancies.
- Monitor and maintain Due & Uncollected (D&U) and suspense accounts.
- Process lapses, terminations, reinstatements, and late payments.
- Conduct premium audits during implementation, renewals, and ongoing account maintenance.
- Set up and maintain group billing arrangements and billing statements.
- Research and resolve billing inquiries from policyholders, brokers, TPAs, and internal stakeholders.
- Analyze billing trends and identify opportunities for process improvements.
- Partner with Account Management, Customer Service, Finance, and Policy Administration teams to support billing operations.
- Train team members and serve as a resource on billing processes and systems.

Essential Skills

- 3-5 years of experience in billing, premium accounting, accounts receivable, or billing analyst roles.
- Insurance industry experience.
- Experience processing ACH payments and performing payment reconciliations.
- Strong Microsoft Excel skills, including VLOOKUPs and Pivot Tables.
- Excellent written communication skills with the ability to manage customer interactions primarily through email.
- Strong analytical, research, and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with billing records, account balances, and financial transactions.
- Ability to collaborate effectively with internal teams and external business partners.

Additional Skills & Qualifications

- Experience working with brokers, policyholders, or insurance billing operations.
- Power BI experience.
- Experience using Fineos, Velocity, Vue, AWD Chorus, or similar insurance billing and policy administration systems.
- Experience supporting group insurance products and premium billing functions.
- Ability to identify process improvement opportunities through data analysis and reporting.
- Experience training colleagues or serving as a subject matter resource.
- Strong customer service skills with the ability to professionally resolve complex billing inquiries.

Work Environment This position is 100% remote and supports teams operating within both CST/EST and PST time zones. Candidates aligned to CST/EST teams typically work either 7:00 AM-4:00 PM or 8:00 AM-5:00 PM, while PST-based employees must be comfortable working earlier schedules of 5:00 AM-2:00 PM or 6:00 AM-3:00 PM. Employees participate in a structured 4-month onboarding and training program designed to build both technical and analytical expertise within premium billing operations. The first phase focuses on foundational billing activities, including check runs, ACH processing, policy batch runs, premium application, and high-volume data entry while gaining proficiency in the company's billing systems and workflows. The second phase transitions into more advanced responsibilities such as audits, reconciliations, billing analytics, researching and resolving business inquiries, working directly with brokers, and developing advanced Excel and system navigation skills across the organization's core platforms. Throughout training, employees receive extensive coaching on time management, communication, professional email correspondence, research techniques, problem-solving, and prioritization to prepare them for independently managing accounts and complex billing issues. This contract-to-hire opportunity offers comprehensive training, mentorship, and long-term career growth potential within a collaborative team environment.
Job Type & Location
This is a Contract to Hire position based out of Bellevue, WA.
Pay and Benefits
The pay range for this position is $32.00 - $34.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Bellevue, WA.
Application Deadline
This position is anticipated to close on Oct 31, 2026.
Workplace Type
This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.