About this role
COVID-19 vaccination NOT required for this position
Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.
Duties and Responsibilities
- Performs, assists and oversees subordinates in performing check-in and checkout duties.
Check-In Duties :
Directs patients, salespeople, and visitors.
- Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
- Instructs new patients in completion of medical history and information forms and updates for returning patients demographics and insurance information, as needed, checking forms for completion and signature(s).
- Confirms patients' insurance eligibility with patient, copying all pertinent information.
- Enters appropriate data into computer, retrieves data, types correspondence and reports.
- Generates encounter form.
- Compiles all information for visit, including referral information, and distributes to clinical staff.
- Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
- Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
Check-Out Duties :
- Prepares medical charts, encounter forms, for next days clinics.
- Greets patient at checkout window, answers questions, provides assistance as necessary.
- Verifies demographic and insurance information.
- Enters appropriate data into computer, retrieves data, determines patients portion of payment due.
- Collects payments and posts payment to patients financial record in computer, generates receipt for patient.
- Schedules return appointments and provides patient with appointment card.
- Balances charges and payments for each physician and monies.
- Closes credit card machine.
- Submits balanced report, and monies to Executive Assistant to prepare deposit.They are actually closing and taking their own deposits to the bank now
- Adjusts errors and resolves complaints.
- Recommends establishment or revision of policies, recommends standards of performance.
- Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, performs these duties with courtesy and compassion for the patient.
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
Qualifications
Experience Requirements
- Minimum two years of work experience in a medical office.
- Minimum one-year supervisory experience.
Benefits :
- Medical, Dental, & Vision
- 401k
- PTO & Paid Holidays
- Company Paid Life Insurance
- Employee Perks Program