About this role
Starting Salary Range: $62,500 - $67,000
Agape has an opening for a TeamWorks Career Services Business & Quality Coordinator. As a poverty-reduction initiative, Agape Child & Family Services, through its place-based strategy, implements a Two-Generation paradigm. The TeamWorks Career Services Business and Quality Coordinator is responsible for delivering talent solutions to area employers in support of Agape Child & Family Services’ TeamWorks initiative. The TeamWorks Career Services Business and Quality Coordinator works with workforce ecosystem stakeholders by identifying talent needs, managing On-the-Job Training, Incumbent Workers, and Work Experience agreements, and connecting job seekers with in-demand job opportunities, including hosting and attending career fairs, workshops, seminars, and other related activities. The TeamWorks Career Services Business and Quality Coordinator is responsible for ensuring that programs are implemented with fidelity and that data is collected in accordance with program design. The TeamWorks Career Services Business and Quality Coordinator will be responsible for tracking program outcomes, data entry, and case management in Agape’s case management system, Penelope, and any other related systems.
Responsibilities and Duties:
- Lead business services efforts to include program deliverables, outreach to and collaboration with local employers to develop relationships that result in understanding needs and assisting employers in finding and retaining qualified candidates for high-wage, high-demand, and/or highly skilled positions.
- Establish a responsive, regulatory-compliant, and efficient system of work-based learning opportunities, including on-the-job training, paid work experiences for youth, internships, incumbent worker training, certificate and credential training, and apprenticeships.
- Participate in on-site and off-site career fairs, events, workshops, seminars, and other employment-related activities; support regional and inter-agency workforce development strategies, including sector strategies.
- In partnership with the Director of TeamWorks, review and implement policies and procedures to ensure delivery of quality customer service and performance metric success in accordance with state and federal laws and regulations; collaborate with leadership to modify service delivery strategies and/or staffing in response to changing business and/or regulatory environments; communicates with Workforce Board to ensure policies actively reflect goals and objectives of successful program design; establish and implement a demand driven business solutions system authorized by WIOA and other workforce development resources.
- Manage all aspects of assigned projects to ensure the attainment of project goals.
- Input, track, and maintain timely updates to the database with employer contacts, job leads, and related information to improve department productivity and business partnerships for accurate reporting.
- Facilitate contract management and monitoring activities regularly in accordance with all local, state, and federal laws and regulations to align with contractual and agency requirements and best practices.
- Serve as point of contact to arrange and ensure delivery of adequate technical assistance to business clients, service providers, and partners regarding program design, eligibility, and reporting; identify corrective action as needed to achieve administrative compliance in program activities; build collaborative relationships in the community and manage special projects as assigned.
- Work in partnership with all departments and other agencies involved and through the Powerlines Community Network, led by Agape Child & Family Services.
- Agape is a data-informed agency. The TeamWorks Career Services Business and Quality Coordinator must align reporting, metrics, and practices with established policies, processes, and programs and utilize data for continuous quality improvement.
- Maintain positive and effective relationships and communication with Agape staff.
- Serve as an advocate for Agape Child & Family Services and the communities we serve.
- Attend and represent Agape in appropriate meetings and training with partner organizations and key stakeholders.
- Attend Multidisciplinary Team Meetings and other in-service training provided by the agency.
- Attend regular supervisory and team meetings.
- Must be able to work a flexible schedule, which would allow for needed interaction and involvement for the tasks of this position, including weekend and evening hours.
- Will perform all other duties within the general scope of this position as requested by the Director of TeamWorks or other members of Agape Leadership.
II. Record Keeping:
- Maintain accurate and timely reports for case records according to Agape procedures and grant standards through data entry into Agape’s preferred data collection system and documentation in all required areas.
- Be prompt in initiating and replying to all correspondence and inquiries.
- Submit timely reports to the Director of TeamWorks.
- Provide and use all the needed and required data, including audits, for evaluation purposes.
- Actively participate in Agape’s PQI Process, using data to inform supervision and team practices.
III. Professional Responsibilities
- Maintain positive and productive relationships with stakeholders (internal and external) and those we serve in the community
- Participate in staff meetings and in-service training and relevant workshops, seminars, and training events.
- Participate in other Agency functions, i.e. community awareness events, advocacy activities, etc.
- Participate in agency planning and development, especially specific to programmatic-related areas.
Physical Requirements:
- Prolonged periods of sitting at a desk and working at a computer.
- Prolonged walking, standing, and climbing stairs within work sites, community sites, and during community events.
- Must be able to lift up to 20 pounds at a time.
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Benefits & Perks:
We care about our team’s well-being and growth. Here are just a few of the benefits & perks that you can look forward to as part of our team:
- Medical, Dental, Vision, and Supplemental Insurance
- 3 weeks of Paid Vacation
- Paid Holidays, including your birthday
- 403B Retirement plan with an employer match
- Paid Parental Leave
- Tuition Reimbursement
And more! We’re committed to creating a workplace where you feel valued, supported, and empowered to thrive.
Qualifications
Bachelor’s degree in education, psychology, social work, business, or a related field from an accredited college or university, or the equivalent combination of education, training, and the experience that provides the required knowledge, skills, and abilities for this position with at least 4 years of relevant experience and 2 years of program coordination or supervisory-level experience. The ideal candidate must have proven experience in workforce development and the workforce ecosystem, including the ability to identify talent needs, manage service agreements, and connect job seekers with in-demand job opportunities. Demonstrated ability to work with a wide range of people, especially teenagers and young adults, provide culturally competent service delivery, and a passion for helping others is required. Proven ability to facilitate engaging group instruction, both to teams and stakeholders. Must have excellent communication skills, both written and verbal, and demonstrated computer proficiency, including the use of Microsoft Office Suite and other software applications, are essential to this position. Experience using a case management system to enter case notes, track client information, and monitor performance; specific experience with Penelope and VOS is a plus. Should possess outstanding organizational and management skills and have proven ability as a problem solver and self-starter. Understanding of data collection procedures and the aptitude for using data to inform decisions and processes. Must have an automobile available for business use and maintain a current driver’s license and current auto insurance with acceptable levels of coverage. Will be required to work a flexible schedule to include evenings and weekends as needed. Candidate must be willing to engage in Agape’s Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.