Assistant Manager - CRM

Job Requirements

Role & responsibilities:

- Manage and maintain client information on CRM platforms such as Salesforce
- Address customer inquiries, grievances, and service requests promptly and professionally.
- Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
- Contribute to customer-focused process improvements and experience initiatives.
- Contribute to customer-focused process improvements and experience initiatives.
- Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
- Handle all customer documentation
- Tracking all documents exchanged with customers at the Site Level
- Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
- Manage Site Visits
- Manage Customer Escalations at Site
- Handle cancellation retention processes

Work Experience

Skills Required:

- Communication Skills
- Customer Management Skills
- Computer and Excel Skills
- Problem-solving abilities
- Attention to detail
- Time management skills

Benefits

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

Please note - Some benefits are grade specific and may not be applicable to your grade.