About this role
Job Title
Facility Coordinator
Job Description Summary
Soft Services Facility Coordinator is responsible for managing and coordinating workplace support services that ensure a clean, safe, comfortable, and productive office environment for employees and visitors.
Job Description
Key Responsibilities:
- Coordinate housekeeping, pantry, pest control, landscaping, waste management, and other soft services.
- Monitor daily facility operations and ensure service standards are consistently met.
- Manage outsourced vendors and service providers, including performance reviews and compliance checks.
- Conduct routine inspections of office areas, restrooms, cafeterias, reception areas, and common spaces.
- Track and resolve employee complaints and service requests related to workplace facilities.
- Ensure adherence to health, safety, hygiene, and environmental standards.
- Support event management, visitor management, and workplace hospitality services.
- Monitor consumables inventory such as pantry items, cleaning materials, and hygiene supplies.
- Prepare service reports, audit findings, and vendor performance metrics.
- Support emergency response and business continuity requirements from a facilities perspective.
Required Skills:
- Vendor and contract management.
- Strong customer service and stakeholder management skills.
- Knowledge of housekeeping, hygiene, and workplace operations.
- Problem-solving and coordination abilities.
- Good communication and reporting skills.
- Proficiency in MS Office and facility management systems.
Typical Qualification:
- Bachelor's degree or Diploma in Facility Management, Hospitality, Hotel Management, Business Administration, or a related field.
- Experience in facilities management, hospitality, workplace services, or soft services operations.
INCO: “Cushman & Wakefield”