About this role
Your main responsibilities:
- Lead onboarding and capability development processes for new couriers and carriers to ensure rapid operational readiness and alignment with performance standards.
- Design and deliver structured in-person training programs that build operational excellence, service quality, and compliance with company expectations.
- Drive continuous performance improvement by analyzing key quality metrics and implementing corrective training interventions for underperforming couriers.
- Collaborate cross-functionally to develop, refine, and standardize operational procedures that enhance efficiency, consistency, and service delivery.
- Monitor and coordinate critical quality parameters for newly onboarded couriers to ensure achievement of defined targets and service levels.
- Conduct regular field coaching sessions by accompanying couriers on delivery routes to assess performance, provide real-time feedback, and reinforce best practices.
- Enforce corporate identity standards by ensuring compliance with vehicle branding, cleanliness, and courier dress code requirements.
- Manage and administer operational equipment, including courier scanners and access cards, ensuring timely allocation and proper usage.
- Maintain accurate records related to training, onboarding progress, and equipment distribution to ensure operational transparency and accountability.
## This is the right job for you if:
What we offer:
- Work in a team whose support you can always count on - we have the best specialists and experts in their field on board.
- Access to a training budget and an internal educational platform, as well as English classes paid for by us.
- Rich benefits package: a cafeteria system where you decide what you use (a selection of medical packages, sports packages, insurance, and others).
- You work in a professional team with an informal atmosphere where people support each other in achieving goals.
And that's just the beginning! You can read more about the benefits here (https://jobs.allegro.eu/benefits/).
#goodtobehere means that:
- You will be responsible for shaping the experiences of millions of customers by influencing the creation of new solutions and building Allegro One processes from scratch.
- You will learn on the job, cooperating with true experts. You will receive support in continuous improvement and an environment where mistakes are treated as a learning opportunity.
- You will be responsible for supporting the sustainable growth of our business, actively contributing to environmental care.
Send us your CV and… see you at Allegro!