Workplace Accommodation Coordinator

🌟 Workplace Accommodation Coordinator (Remote - Anywhere in the U.S.)

The Workplace Accommodation Coordinator serves as the liaison between employees, employers, and healthcare providers to support successful return-to-work outcomes. This role manages accommodation cases, reviews medical documentation, and ensures compliance with ADA, state, and client requirements.

Key Responsibilities

✅ Manage workplace accommodation cases and work status updates
✅ Review medical documentation and physician recommendations
✅ Coordinate with employees, employers, and healthcare providers
✅ Ensure compliance with ADA, state regulations, and client policies
✅ Maintain accurate case records and timely follow-up
✅ Support employees in returning to work safely and efficiently

Qualifications

🎓 Bachelor's degree or equivalent experience preferred
📋 Experience in accommodations, disability management, leave administration, HR, or case management
💬 Strong communication and organizational skills
💻 Ability to work independently in a remote environment
⚖️ Knowledge of ADA and return-to-work processes preferred

🌎 Work remotely from anywhere in the U.S. while making a meaningful impact on employee well-being and workplace success.

- High School Diploma/GED
- 2 + years of STD/LTD claims adjudication.
- Experienced in the TPA or self-administration services is desired
- Experience with FMLA/State leave claims is a plus
- Aptitude for learning medical terminology and conditions, as well as interpreting procedures and regulations
- Ability to work independently while assimilating various technical resources
- Demonstrated ability to gather and analyze information, determine a course of action and implement the selected course of action.
- Effective interpersonal skills capable of dealing with external sources and all levels of employees.
- Strong ability to identify, analyze and solve problems.
- Capable of quickly learning new tools.
- Experience with excel at least at a beginner level is required.
- Ability to interpret and manipulate tables of data to draw conclusions and identify trends.
- Excellent logic; creative and critical thinking skills; solutions-focused.
- Excellent oral and written communication.
- Highly organized thinking, writing, and presenting so that key points are delivered powerfully and clearly.
- Ability to work in a team environment.
- Related experience in claim services preferred
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Internal: Client Services, Sales, Claim Operations, Consultative Analytics
- External: Risk Management, Safety, Finance, Human Resources
- Receives and reviews accommodation requests
- Conducts initial employee interview per process guidelines.
- Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
- Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
- Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
- Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
- Maintains professional client relationships.
- Supports the organization's quality program(s).

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