Learning Management System (LMS) Manager

Learning Management System (LMS) Manager (Hybrid) Atlanta, GA

🚀 The Learning Management System (LMS) Manager serves as the global owner and subject matter expert for Crawford’s learning technology ecosystem. This role is responsible for overseeing the governance, administration, optimization, and continuous improvement of the LMS, ensuring it supports employee development, onboarding, compliance training, continuing education, professional certifications, leadership programs, and technical claims training across the organization.

🤝 The LMS Manager collaborates closely with HR, Compliance, Claims Operations, IT, business leaders, and external vendors to deliver a secure, scalable, and engaging learning experience.

📊 Key responsibilities include:

⚙️ LMS administration, configuration, and system optimization
🔗 Managing integrations and ensuring data accuracy and integrity
📈 Reporting, analytics, and learning metrics
🧪 System testing, upgrades, and release management
🤝 Vendor and stakeholder management
🎯 User support and continuous improvement initiatives

🌍 This role combines strategic leadership with hands-on system management to ensure the learning platform effectively supports global business and talent development objectives.

- Bachelor’s degree in learning and development, educational technology, human resources, information systems, business administration, or a related field, or an equivalent combination of education and relevant experience.
- Five or more years of progressive experience in learning systems, learning technology, LMS administration, or digital learning operations, including at least three years with primary responsibility for an enterprise LMS.
- Experience supporting a global or multi-region employee population within a large, matrixed organization.
- Experience managing LMS configuration, testing, releases, integrations, data feeds, reporting, and vendor relationships.
- Experience administering compliance training, certifications, licensing, or continuing education programs in a regulated environment.
- Experience in insurance, claims services, risk management, financial services, or another regulated industry is preferred.
- Experience with Oracle Learning Cloud and Oracle HCM is strongly preferred; experience with comparable enterprise platforms may be considered.
- Experience leading projects and influencing cross-functional stakeholders without direct authority.
- LMS administration and configuration
- Global LMS governance
- Learning operations
- Learning technology strategy
- Learning data governance
- Learning analytics and reporting
- Compliance training administration
- Certification and continuing education management
- Systems integration requirements
- User acceptance testing
- Release and change management
- Vendor management
- Project management
- Process improvement
- Stakeholder management
- Technical troubleshooting
- Data analysis
- Executive communication
- Technical documentation
- Customer service
- Global mindset and cultural awareness
- Strategic thinking with strong execution discipline
- Customer focus and service orientation
- Accountability and sound judgment
- Collaboration and influence
- Curiosity and continuous improvement
- Attention to detail and data integrity
- Adaptability in a changing technology environment
- Ability to collaborate across global time zones and occasionally participate in meetings outside standard local business hours.
- Limited business travel may be required.
- Professional certifications such as CPTD, PMP, SHRM-CP/SHRM-SCP, Oracle Learning Cloud, or another enterprise LMS credential are preferred but not required.
- Must complete continuing education requirements as outlined by Crawford Educational Services, where applicable.
- Enterprise LMS and HCM platforms; learning content standards and formats such as SCORM, xAPI, and AICC; Microsoft 365; advanced Excel; reporting and visualization tools such as Power BI; ticketing or case-management tools; collaboration and documentation platforms. Working knowledge of APIs, SSO, HR data feeds, and learning content integrations is preferred.

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