Front Desk Manager

Be Part of Something Extraordinary – AIRE Los Angeles Is Coming!

A new chapter of AIRE Ancient Baths is coming to Los Angeles, and we're looking for exceptional individuals to bring it to life.

Inspired by the bathing traditions of ancient Roman, Greek, and Ottoman civilizations, AIRE creates unique spaces where time stands still, inviting guests to disconnect and experience the art of relaxation.

As we prepare to open our largest location in North America , we're bringing the AIRE Experience to the heart of Los Angeles' Arts District.

Set within a beautifully restored 1930s industrial building, AIRE Los Angeles will blend exposed brick, warm wood, and natural stone to create an intimate sanctuary featuring ten baths and relaxation spaces.

Now, we're building the team that will bring this experience to life.

At AIRE, our people are at the heart of everything we do. We value genuine care, collaboration, and excellence in every detail.

Joining our Los Angeles opening team is an opportunity to help shape something new, grow with us, and create unforgettable guest experiences from day one.

We invite you to be part of our story.

The Opportunity:

As we prepare to open our new centre in Los Angeles, we are seeking a Front Desk Manager who will be instrumental in launching and leading our Front Desk operations.

The Front Desk Manager will play a key role in delivering an exceptional guest experience from day one by leading and developing the Front Desk team, ensuring smooth daily operations, and creating a welcoming environment where every guest feels valued, cared for, and immersed in the AIRE experience.

Key Responsibilities:

Client Experience

- Ensure the Front Desk environment consistently reflects AIRE’s service standards and brand identity.
- Supervise and monitor compliance with service protocols, taking proactive actions to guarantee excellence.
- Identify and promptly resolve any issues that could impact the client experience.
- Oversee the proper implementation of hygiene and sanitation protocols according to AIRE’s guidelines.

Operations Management

- Manage the day-to-day operations of the Front Desk, ensuring optimal coordination with all departments and the Contact Centre.
- Oversee VIP and group bookings, ensuring efficient organization of shifts and guest flow management.
- Conduct daily operational briefings to communicate key updates such as VIP guests, maintenance incidents, and special events.
- Supervise inventory management, retail sales, and financial transactions at the Front Desk.
- Prepare and present daily and weekly reports on incidents, improvements, and relevant operational matters to Centre Management.

Team Leadership

- Lead, motivate, and develop the Front Desk team, fostering a culture of collaboration, respect, and continuous improvement.
- Provide regular individual feedback and coaching to support professional growth and performance excellence.
- Plan and manage employee schedules, ensuring appropriate coverage based on business needs and service expectations.

What We’re Looking For:

- Minimum of 3 years' experience leading a Front Desk or Customer Service team is required.
- Prior experience in the hospitality, wellness , or related sectors is required.
- Strong sensitivity to luxury service standards , with a clear understanding of personalized service, attention to detail, and elevated guest expectations.
- Excellent leadership , organizational, communication, and problem-solving skills.
- Ability to work in a dynamic environment, particularly during the pre-opening and opening phases.
- Passion for delivering outstanding guest experiences and embodying AIRE’s brand values.
- Flexibility to work shifts, including weekends and holidays, especially during the opening period.

Why You Should Join Us:

- Salary: $75,000 - $80,000/yearly.
- Be part of a brand-new opening and help bring the AIRE Experience to Los Angeles for the very first time.

- Join a company that creates unique wellness experiences wherever it goes — blending history, atmosphere, and emotion in an unforgettable way.

- We offer a competitive compensation package and an annual performance-based bonus , designed to reflect your impact and contribution.

- Health Benefits Package

- Celebrate your birthday with a complimentary AIRE Experience , and enjoy exclusive employee discounts for yourself, friends, and family.

Grow with us : AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city. 🫶🏽