Spa Manager (Bathhouse Experience)

Be Part of Something Extraordinary – AIRE Los Angeles Is Coming!

A new chapter of AIRE Ancient Baths is coming to Los Angeles, and we're looking for exceptional individuals to bring it to life.

Inspired by the bathing traditions of ancient Roman, Greek, and Ottoman civilizations, AIRE creates unique spaces where time stands still, inviting guests to disconnect and experience the art of relaxation.

As we prepare to open our largest location in North America , we're bringing the AIRE Experience to the heart of Los Angeles' Arts District.

Set within a beautifully restored 1930s industrial building, AIRE Los Angeles will blend exposed brick, warm wood, and natural stone to create an intimate sanctuary featuring ten baths and relaxation spaces.

Now, we're building the team that will bring this experience to life.

At AIRE, our people are at the heart of everything we do. We value genuine care, collaboration, and excellence in every detail.

Joining our Los Angeles opening team is an opportunity to help shape something new, grow with us, and create unforgettable guest experiences from day one.

We invite you to be part of our story.

The Role:

As we prepare to open our new centre in Los Angeles, we are seeking a Links Manager who will be instrumental in launching and leading our Links (Spa Attendants) operations.

The Links Manager will play a key role in delivering an exceptional guest experience by overseeing daily bathhouse operations, leading and developing the Links team, and ensuring a seamless guest journey through the highest standards of service, care, and operational excellence.

Key Responsibilities:

Customer Experience

- Oversee and ensure a seamless environment and atmosphere that supports the delivery of treatments and the overall bathhouse experience, in alignment with AIRE guidelines and style book.
- Ensure all (10) spa attendants (2) supervisors are properly trained and consistently uphold AIRE’s luxury service standards and guest experience expectations.
- Evaluate compliance with protocols and service standards across the Links team.
- Proactively identify, address, and resolve any issues or situations that may impact the guest experience.
- Ensure the successful implementation of new company protocols, guest experiences, and operational processes.

Operations & Department Management

- Lead the daily operation of the Spa Attendant department, ensuring smooth service flow and operational readiness.
- Conduct daily briefings with the Spa Attendant team and operational departments to communicate key priorities, including VIP guests, maintenance incidents, groups, and other operational updates.
- Oversee the coordination of treatments based on Massage Therapist schedules and guest requests.
- Assign Massage Therapists to treatment rooms and manage room readiness throughout the day.
- Manage the booking and scheduling system (SALESFORCE) to support service flow and departmental organization.
- Oversee inventory and stock levels for products and supplies in the bath and massage areas.
- Prepare weekly reports for management regarding incidents, operational improvements, and departmental needs.
- Support PR and Marketing initiatives by assisting with the presentation of the Los Angeles facility for events and activations.
- Serve as Manager on Duty (MOD) and oversee daily cross-functional operations when required.

People Management

- Lead the hiring, onboarding, training, and development of the Spa Attendant team.
- Provide regular coaching, performance feedback, and formal performance reviews.
- Foster a team culture built on collaboration, accountability, respect, and continuous improvement.
- Plan and supervise daily team responsibilities and staffing coverage.
- Manage schedules, including shifts, holidays, callouts, and night coverage.
- Design and implement annual training and development plans for the department.
- Prepare and lead monthly team meetings and weekly supervisor meetings to review operational priorities, team performance, service standards, and development opportunities.

Who You Are:

- 3 years of experience providing direct customer service.
- 2 years leading a team within the hospitality, fitness, or wellness industry.
- Experience in a luxury business and/or spa, preferred.
- Experience with on-boarding and training new hires.
- Experience with team building.
- Experience working with booking/reservation systems.
- Proficient in Microsoft Office.
- Punctual, reliable, and flexible with scheduling according to business needs.
- Organized and capable of following detailed instructions.
- Being bilingual (English and Spanish) is a plus.

Why You Should Join Us:

- Pay: $75,000 - $80,000/yearly
- Health Benefits.
- Growth opportunities.
- 401K savings plan.
- Commuter Benefits Program.
- Complimentary Bath Experience (once a month).
- Employee Bath Experience discounts (including friends/family).
- Employee Perks Program (TicketsAtWork).
- Employee Referral Bonus Program.
- Team spirit is our greatest asset! 💪 We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.