Spa Attendant (Link) Supervisor

Be Part of Something Extraordinary – AIRE Los Angeles Is Coming!

A new chapter of AIRE Ancient Baths is coming to Los Angeles, and we're looking for exceptional individuals to bring it to life.

Inspired by the bathing traditions of ancient Roman, Greek, and Ottoman civilizations, AIRE creates unique spaces where time stands still, inviting guests to disconnect and experience the art of relaxation. At AIRE we are proud to have an international presence with 10 established centers: Toronto, Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes.

As we prepare to open our largest location in North America , we're bringing the AIRE Experience to the heart of Los Angeles' Arts District.

Set within a beautifully restored 1930s industrial building, AIRE Los Angeles will blend exposed brick, warm wood, and natural stone to create an intimate sanctuary featuring ten baths and relaxation spaces.

Now, we're building the team that will bring this experience to life.

At AIRE, our people are at the heart of everything we do. We value genuine care, collaboration, and excellence in every detail.

Joining our Los Angeles opening team is an opportunity to help shape something new, grow with us, and create unforgettable guest experiences from day one.

We invite you to be part of our story.

The Role:

As we prepare to open our new centre in Los Angeles, we are excited to welcome a Spa Attendant Supervisor who will play an important role in bringing the AIRE experience to life and supporting our Spa Attendant (Links) team.

In this role, you will help create memorable guest experiences by leading and supporting your team, ensuring a seamless and relaxing journey throughout the bathhouse, and working closely with the Spa Attendant Manager to maintain exceptional service standards and smooth daily operations.

Key Responsibilities:

Operations & Service Control

- Supervise the Links team during the shift, assigning posts, managing breaks, coverage, and real-time operational changes.
- Ensure smooth guest flow throughout the bathhouse experience while maintaining AIRE service standards.
- Lead AM and PM briefings to review staffing, daily priorities, and operational updates.
- Conduct walk-throughs to ensure bath areas, guest spaces, and operational stations remain clean, organized, and fully stocked.
- Maintain communication with Front Desk, Housekeeping, Facilities, and Therapist teams to support seamless operations.
- Complete shift handovers and communicate important operational updates to leadership.
- Support the department in the absence of the Manager and perform MOD duties when needed.
- Provide real-time coaching and feedback to Links team members throughout the shift.
- Support onboarding and training for new employees to ensure understanding of service and operational standards.
- Address attendance, performance, and minor team concerns while escalating issues when necessary.
- Assist with payroll review by ensuring attendance and worked hours are accurate.
- Support team engagement and maintain a positive, professional work environment.

Quality Assurance

- Monitor cleanliness, presentation, and guest readiness throughout the shift.
- Help maintain inventory organization and communicate supply needs proactively.
- Ensure all team members uphold grooming, professionalism, and luxury hospitality standards.

Who You Are:

- Have a minimum of (2) years’ experience in a luxury spa setting; preferred.
- Have at least (2) years of leadership experience; required.
- Possess excellent verbal and written communication skills.
- Demonstrate an exceptional customer service mentality.
- Be enthusiastic, adaptive personality and possess a high level of attention to detail/aesthetic.
- Be able to prioritize, organize, and make appropriate judgment calls in a fast-paced environment.
- Have the ability to stand for prolonged periods of time, bend and lift up to (20) pounds.
- Must be flexible with their schedule. *Weekend and holiday hours will be required.

Why You Should Join Us:

- Pay: $24/hour plus tips.
- Health Benefits Plan.
- Growth opportunities.
- 401K savings plan.
- Commuter Benefits Program.
- Complimentary Bath Experience (once a month).
- Employee AIRE Experience discounts (including friends/family).
- Employee Perks Program (TicketsAtWork).
- Employee Referral Bonus Program.
- Team spirit is our greatest asset! 💪 We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.