Field Operations Manager

Field Operations Manager

Southern Sands Property Management Group
Location: Galveston Island & Bolivar Peninsula, TX
Job Type: Full-Time | Field-Based
Salary: $40,000–$45,000 annually

Company Overview

Southern Sands cares for luxury beachfront and coastal vacation homes along Galveston Island and the Bolivar Peninsula. Homeowners trust us with some of the most meaningful places in their lives, and guests return because the home is right when they walk in.

The Opportunity

Your homes. Your standard. The face our guests and homeowners count on.

Our Guest Experience and Homeowner Support teams work remotely and handle every call and message. When a home needs someone in person, they open a case and send it to the Field Operations Manager responsible for that home. As a Field Operations Manager, you own a portfolio of homes and are the on-site manager for every guest and homeowner in it.

Each of our homes has one person in the field who knows it best. You’ll learn every home in your portfolio, from its door codes and supply closet to the quirks of its AC, and keep each one guest-ready from checkout to check-in.

This is a hands-on role. Expect to spend most of your day in your homes and on the road between them, with the rest of the day spent in our case system, keeping our office team and homeowners informed.

What You'll Do

Own Your Portfolio

- Serve as the dedicated on-site manager for each home in your portfolio
- Know each home in detail: access, systems, inventory, owner preferences, and open issues
- Meet guests in person when a situation calls for a manager, and resolve it on the spot when you can
- Walk homes with homeowners when they visit, and share what you see so they always know the condition of their property

Keep Every Home Guest-Ready

- Run post-checkout inspections and confirm each home meets our standard before the next arrival
- Change and verify door codes between every stay, with a working lockbox backup at each home
- Handle light maintenance: HVAC filters, bulbs, batteries, minor fixes, and small repairs
- Deliver supplies and linens and keep each home stocked to its par levels
- Document every visit with time-stamped photos tied to the property and checkout date
- Get newly onboarded homes in your portfolio ready to launch: onboarding inspection, lockbox, supply closet, and photo-day coordination

Close Every Case

- Take cases from Guest Experience and Homeowner Support through Zoho, respond quickly, and update them as you work
- Close every case with notes, photos, who did the work, and what it cost, so homeowners and our office can see exactly what happened
- Keep all dispatch and vendor coordination inside our systems, with a complete record of every job

Coordinate Vendors

- Schedule and meet contractors for HVAC, plumbing, electrical, pest control, pools, and hot tubs, and confirm the work is done right
- Collect quotes, follow our spending approval thresholds, and flag when a repair needs homeowner approval
- Make sure invoices list parts and labor separately before they are submitted for payment

Be There When It Counts

- Take your turn in the weekend and after-hours manager-on-duty rotation and respond to urgent issues
- Report on your weekend in the Monday manager-on-duty recap: what happened, what you found, and what happens next
- Watch for the problems a coastal market creates, such as salt-air corrosion, water intrusion, and storm damage, and prepare your homes ahead of hurricane season

The Scoreboard

You'll finalize targets with your manager, but expect your success to be measured by:

- Inspections completed on time and documented with photos
- Time from case open to case closed
- Issues you catch before a guest or homeowner reports them
- Door code changes completed and verified between stays
- Guest complaints and review mentions tied to cleanliness, maintenance, or access in your homes
- Homeowner satisfaction and retention in your portfolio

We share the numbers openly. You'll always know where you stand.

Required Qualifications

- Experienced in the field. You have 2+ years of experience in property maintenance, facilities, hotel or resort operations, home inspection, or vacation rental operations
- Handy and practical. You can diagnose common issues, complete light repairs yourself, and know when to call a licensed trade
- Disciplined about documentation. If it isn't photographed and logged, it didn't happen
- Comfortable with technology. You work from a smartphone and tablet all day and learn new apps quickly
- Calm and confident with people. When a guest asks for a manager, you show up, listen, and fix what you can
- Clear and courteous. You communicate well with guests, homeowners, vendors, and our office team
- Local and mobile. You live in Galveston County or Bolivar Peninsula, have a valid driver's license, reliable transportation, and auto insurance, and can work weekends and holidays on rotation
- Physically ready for the work. You can climb stairs, lift up to 50 pounds, and work outdoors in Gulf Coast heat
- Trustworthy. You'll hold access to our homeowners' homes and must pass a background check

Preferred Qualifications

- Vacation rental or hospitality maintenance experience.
- EPA 608 certification or HVAC training.
- Pool and hot tub maintenance experience.
- Familiarity with smart locks, thermostats, or Zoho.
- Spanish fluency.

Pay & Benefits

We take care of the people who take care of our homeowners.

Annual Salary: $40,000 – $45,000 , based on experience

Benefits

- Health insurance
- Dental and vision coverage
- Paid time off and paid company holidays
- The right tools , including access to our case management and property systems