Senior Performance Manager

GCOO - Asia & Middle East COO

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

We are currently seeking an experienced professional to join our team.

In this role, you will:

The role provides the Head of Performance with dedicated, forward thinking and strategic support and operational management support, including but not limited to management of cross-GCOO activities, interacting with and influencing senior leadership, providing operational management activities for GCOO in the market.

The key aspects of this role:

- Provides business management support to the Head of Performance and wide range of employee services and benefits with continuous improvement across the market in related areas.
- Provide Business Management / Performance utility services that support Businesses and Group Infrastructure – Financial Management, Governance and Oversight, Service Performance, Process Reengineering, Engagements and People Experience.
- Ensures the operational strategies and initiatives are designed with strong customer centric focus, enhancing the overall customer experience.
- Leading the team that provides business management support to the Global Business and Global Infrastructures including but not limited to strategy execution, growth initiatives, branch network management and governance, third party management, Business Continuity and Incident Management, Chop Management as well as strengthening client experience and staff development and engagement, this will include ensuring a consistent operating model; establishing a centralised client service utility.
- Drive COO project execution of global / regional specific programs in the region, supporting Group COO strategic actions’ execution.
- Ensure the operational efficiency, continuity and resilience of the internal operations, procurement and real estate and that this is aligned with the overall Bank strategy. Coordinate with the relevant teams to track and escalate to the appropriate governance forum.

To be successful in the role, you should meet the following requirements:

- Highly adaptable, able to thrive in a fast-paced and result oriented environment.
- Strong relationship management, interpersonal, communication skills; the ability to negotiate and influence across networks of matrixed stakeholders to manage stakeholders to one Global solution.
- Understanding of CIB proposition, the financial services landscape and competitor developments.
- Knowledge and experience of being flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
- Ensuring priority change is driven forward with pace, whilst setting and managing realistic expectations, which often means having hard conversations up front.
- Outstanding relationship management and influencing skills, with knowledge on when and how to re-prioritise, mitigate or escalate, and an ability to link themes, ideas and initiatives from across the Bank for optimal execution; and
- Outstanding organizational and planning skills.

You’ll achieve more at HSBC.

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Issued by HSBC Bank (China) Company Limited