About this role
JOB TITLE: KEY ACCOUNTS EXECUTIVE
About This Job:
Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.
On behalf of
our client, we are looking for a competent , skilled, and experienced Key Accounts Executive to work in Nairobi, Kenya
DUTIES & RESPONSIBILITIES:
- Respond
to inquiries, requests, and complaints from clients and customers through
multiple channels, including phone, email, physical, chat etc.
- Provide
accurate and timely information, guidance, and assistance to resolve
customer issues and concerns.
- Handle
customer inquiries and requests regarding product information, pricing,
orders, delivery, billing, and returns.
- Escalate
complex or unresolved issues to appropriate teams or managers for further
investigation and resolution.
- Ensure
service to client(s) is offered as per the SLA and within the contracted
pricing
- Maintain
a positive and professional attitude in all customer interactions,
ensuring a high level of customer satisfaction.
- Follow
established procedures and protocols for handling customer inquiries,
complaints, and feedback, resolving disputes as per B2B contract
provisions,
- Keep
accurate records of customer interactions, transactions, inquiries, and
resolutions.
- Collaborate
with internal teams, including sales, operations, and technical support,
to address customer needs and ensure prompt resolution of issues.
- Negotiate
with clients on new business opportunities,
- Proactively
manage business and operational risks,
- Provide
administrative support e.g requisitions, payrolls, recruitment, etc to
ensure all project stakeholders are adequately facilitated to for timely
and in full service delivery
- Stay
updated on product knowledge, company policies, and industry developments
to provide accurate and relevant information to client.
- Participate
in training and professional development activities to enhance customer
service skills and knowledge.
- Prepare
timely and accurate project reports for clients and internal stakeholders
- Overall
responsible for the financial performance of the account(s) handled
KNOWLEDGE,
SKILLS, AND EXPERIENCE:
· A Bachelor’s degree from a recognized
university in customer/international relations, Engineering or business related
course
· At least 5 years’ experience is a
similar or closely related role
· Proven experience in office
administration, customer service, or related roles.
· Experience working in a medium to large
production/processing/manufacturing company
· Working knowledge of EHS in the
production/processing/manufacturing industry
· Strong people management skills.
· Excellent communication and
interpersonal skills.
· Analytical, problem solver with a keen
interest in numbers
· Proficiency in office software
· Strong organizational skills and
attention to detail.
· Ability to multitask and prioritize
workload effectively.
· Experience working in a human resource
outsourcing setting is an added advantage
Interested
and qualified applicants should submit their applications through the link
below.
Note:
Only shortlisted applicants will be
contacted.
Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.