About this role
At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.
Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
Education:
- Minimum Bachelor's degree IT, Computer Science or related field
- ITIL Foundation certification preferred
Experience:
- Minimum 3 years in application support or systems administration
Functional Knowledge:
- Enterprise application support and administration
- ITSM tools (Jira, ServiceNow)
- SQL and database query basics
- Log analysis
- Application monitoring tools
Skills:
- Technical troubleshooting
- Incident management
- Documentation
- Communication
- Attention to detail
Behavioural Qualities:
- Analytical thinking and problem-solving
- Customer-centric mindset
- Collaboration and teamwork
- Attention to detail
- Initiative and self-motivation
- Adaptability in a fast-changing environment
- Ethical conduct and integrity