About this role
The Senior Analyst, Partner Experience Operations & Technology will help our Support and Partner Success teams operate more efficiently, adopt new technology, and navigate product and process changes as the business scales.
This role sits at the intersection of business operations, product, and technology, translating business needs into practical workflows, tools, processes, and team enablement. The Senior Analyst will work closely with Support, Partner Success, Product, Technology, and Revenue Operations to ensure that new capabilities are successfully introduced and that existing tools, including Salesforce, are being used effectively.
The ideal candidate is a hands-on problem solver who understands how partner-facing teams work, can identify opportunities to reduce manual effort, and enjoys turning complex changes into simple, scalable solutions. Success requires strong project execution, attention to detail, analytical thinking, and the ability to coordinate cross-functional stakeholders to drive meaningful operational improvements.
- 3+ years of experience in business operations, strategy, program management, product operations, customer success operations, or a related field.
- Experience managing projects and improving processes, workflows, or technology adoption.
- Strong analytical, organizational, written and verbal communication, and stakeholder management skills.
- Ability to manage multiple priorities, work independently, and execute in a fast-paced environment.
Preferred Qualifications
- Experience in SaaS, hospitality technology, customer success, partner operations, or a marketplace business.
- Experience with Salesforce, reporting and analytics tools, AI productivity tools, or workflow automation.
- Experience supporting product launches, change management, or operational enablement.