Order Management Representative

Job Title: Order Management Representative Job Description We are seeking a customer-focused Order Management Representative to support order management, customer service, inventory coordination, and sales support activities. In this role, you serve as a key point of contact for customers, ensuring orders are processed accurately, shipments are coordinated efficiently, and customer needs are addressed in a timely and professional manner. You will gain broad exposure to customer service, sales support, inventory, and logistics while contributing directly to customer satisfaction and business success in a fast-paced, collaborative environment. Responsibilities

- Process customer inquiries, orders, and order updates with a high level of accuracy and attention to detail.
- Coordinate with internal teams on product delivery, service issues, and customer requests to ensure seamless execution.
- Manage order bookings and maintain accurate records in relevant systems and databases.
- Monitor inventory levels and coordinate shipments to meet customer requirements and timelines.
- Track order status and provide customers with timely, proactive updates on their orders and deliveries.
- Support sales efforts by maintaining strong customer relationships and identifying opportunities for additional business.
- Assist with promotions, customer development initiatives, and broader business growth activities.
- Prepare reports and analyze order, inventory, and customer data to support decision-making and continuous improvement.
- Apply sound judgment to resolve routine issues independently and escalate complex matters as needed.
- Collaborate cross-functionally with customers, sales, operations, and supply chain teams to improve processes and service quality.
- Perform additional duties as assigned to support the overall success of the team and organization.

Essential Skills

- 24 years of experience in customer service, sales support, logistics, supply chain, or a related field, or a bachelors degree in a relevant discipline.
- Strong verbal and written communication skills, with the ability to interact effectively with customers and internal stakeholders.
- Excellent analytical abilities, with the capability to interpret order, inventory, and customer data.
- Strong organizational skills and attention to detail, with the ability to maintain accurate records and manage multiple tasks.
- Proven problem-solving skills and sound judgment in handling routine issues and determining when to escalate complex matters.
- Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint for day-to-day reporting, communication, and documentation.
- Ability to manage multiple priorities in a fast-paced environment while meeting deadlines and service expectations.
- Experience in order processing, order entry, and order management in a business setting.
- Demonstrated customer service skills, including responsiveness, professionalism, and a focus on customer satisfaction.
- Experience with inventory management, inventory control, and inventory tracking processes.

Additional Skills & Qualifications

- Bachelors degree preferred, especially in business, supply chain, logistics, or a related field.
- Experience working with ERP or business management systems is preferred.
- Japanese language skills are a plus, but not required.
- Hands-on experience with data entry and Excel-based data management.
- Experience in supply chain, logistics, or operations environments is beneficial.
- Familiarity with sales support activities, including promotions and customer development initiatives.
- Ability to collaborate effectively with cross-functional teams, including sales, operations, and supply chain.

Work Environment This is a full-time, hybrid position with standard work hours Monday through Friday, typically 7:30 a.m. to 4:15 p.m. or 8:00 a.m. to 5:00 p.m. The role offers regular collaboration with customers, sales, operations, and supply chain teams, providing broad exposure to different business functions. Travel may be required up to approximately 10%. The environment is fast-paced, combining customer interaction with problem-solving and data analysis, and offers strong career growth potential into sales, operations, or supply chain roles.
Job Type & Location
This is a Contract to Hire position based out of Georgetown, KY.
Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Georgetown, KY.
Application Deadline
This position is anticipated to close on Nov 11, 2026.
Workplace Type
This is a hybrid position in Georgetown,KY.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.