About this role
Customer Service Representative
We are hiring a Customer Service Representative to enter orders, support sales, and deliver outstanding customer care. Pay is $21.00/hour with overtime.
Quick facts
Pay: $21.00/hour
Schedule: 45–48 hours/week (includes Saturdays and overtime)
Position type: Full-time
Reports to: Branch Manager
Why you’ll like this job
Safety-first, family-oriented team culture
Progressive career growth and paid training
401(k) with company match, competitive healthcare, and PTO
What you’ll do
Order processing: Enter customer orders accurately and efficiently in the computerized system.
Customer support: Provide responsive assistance in person and by phone to resolve requests, special transfers, and credits.
Product updates: Stay current on product availability, back orders, and inventory status.
Team coordination: Collaborate across branches and internal departments to keep communication seamless.
What you need
High school diploma or equivalent
2+ years of retail sales or customer-facing experience
Solid computer, data entry, and basic math/algebra skills
Strong communication skills and a professional demeanor
Ability to lift up to 25 lbs regularly (up to 50 lbs occasionally) and stand throughout shifts
Comfortable working near material handling equipment (such as forklifts) and outdoors when needed
Nice to have:
Background with stone, tile, or granite products
Willingness or ability to obtain forklift certification
Benefits:
Medical, Dental, and Vision coverage
HSA/HRA with company contributions
401(k) with employer match
PTO, paid holidays, and employee assistance program
Compensation / Pay Rate (Up to): $21.00