About this role
Position Summary
The Rental Technician is responsible for fitting, adjusting, and maintaining ski and snowboard equipment to ensure a seamless and enjoyable guest experience. This role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced mountain environment.
Key Responsibilities
- Greet guests in a friendly and professional manner
- Assist guests in selecting appropriate ski or snowboard equipment based on guest-provided information, including measurements and self-identified ability level, in accordance with established Internal Operating Procedures (IOPs) and manufacturer guidelines
- Assist guests with finding appropriate skis or snowboards
- Educate guests on equipment and proper use
- Adjust ski and snowboard bindings according to manufacturer guidelines
- Perform visual and functional inspections of all rental equipment
- Maintain a clean and organized rental shop environment
- Assist with inventory tracking and storage
- Complete required training as assigned by mountain leadership
- Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
- Other duties as assigned by mountain leadership
Qualifications
Qualifications
- Must be 16 years or older
- Basic mechanical aptitude or willingness to learn
- Strong communication and teamwork skills
- Positive attitude and customer mindset
- Ability to work in a fast-paced, high-volume environment
- Ability to work flexible schedules, including weekends, nights, and holidays
- Must be eligible to work in the United States
- Successful completion of background check
Work Environment & Physical Requirements
- Ability to stand for extended periods of time and perform repetitive physical tasks
- Ability to work in an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors
- Ability to lift up to 50 lbs
Compensation & Benefits
- Compensation: $17.50/hour
- Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)