About this role
SUMMARY OF POSITION:
This is an entry-level Epic Application Analyst position who plays a crucial role in the implementation, maintenance, and support of Epic Systems software applications within the healthcare organization. This position involves working closely with end-users, IT teams, and other stakeholders to ensure the effective use of Epic software to enhance patient care and operational efficiency.
ESSENTIAL JOB FUNCTIONS :
- Implementation and Configuration:
Assist in the implementation and configuration of Epic software modules.
- Work with project teams to understand business requirements and translate them into system configurations.
- Collaborate with other IT professionals to ensure integration with existing systems.
- Support and Troubleshooting:
Provide first-level support for end-users experiencing issues with Epic applications.
- Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.
- Work with vendors and internal teams to resolve complex technical issues.
- Training and Documentation:
Conduct training materials for end-users on the proper use of Epic applications.
- Create and update documentation related to system configurations, processes, and troubleshooting procedures.
- Testing and Quality Assurance:
Participate in testing activities, including system upgrades, patches, and enhancements.
- Ensure the quality and reliability of Epic applications by conducting thorough testing.
- Collaboration and Communication:
Collaborate with cross-functional teams, including clinicians, administrators, and IT professionals.
- Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.
Qualifications
QUALIFICATIONS:
- BA/BS required or 2 years of relevant work experience in healthcare maybe substituted.
- Preferred Epic Systems certification in one or more modules or must obtain within 6 months of hire.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of Microsoft Office (Word, Excel, Power point, Outlook).
- Ability to work on rotational after hours and Saturdays as needed.
- Knowledge of Agile methodology (JIRA) ticketing system (preferred).
- Previous experience with healthcare IT systems or Epic applications (preferred).
LANGUAGE:
- Ability to read and write English fluently is required.
- Fluency in other languages is an asset.
STATUS:
- This is a FLSA Non-exempt position.
- This is not an OSHA high-risk position.