Compliance & Quality Assurance Specialist

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:

A Compliance Specialist helps to support all compliance/quality assurance initiatives provided by an advertiser to ensure oversight for the program.

In this role, you will serve as the primary point of contact for assigned client accounts, ensuring the delivery of high-quality services and maintaining solid client relationships. In this role, you will manage account activities, coordinate with internal teams to meet client needs, and monitor performance metrics to achieve client satisfaction and retention goals. By leveraging your expertise, you will address client inquiries, resolve issues, and proactively identify opportunities to enhance service delivery and support organizational objectives.

Key Responsibilities:

- Conduct daily ongoing audits for credit card and consumer banking programs—audit each affiliate site a minimum of twice a month, enter data into audit template and deliver to client weekly
- Conduct ad-hoc audits for both card and consumer banking programs
- Identify and resolve all compliance fails and opportunities found
- Assist in aggregating and configuring monthly KRIs for card, consumer banking, and display channels
- Maintain and build monthly/weekly ongoing audit templates
- Create ad-hoc audit templates
- Manage and deliver special projects, deep dives, etc. as requested by an advertiser
- Work within automated tools to expedite weekly and monthly audits and reporting
- Coordinates the workflow for routine tasks within the team, ensuring that assignments are completed on time and in compliance with organizational guidelines.
- Communicates effectively with internal and external stakeholders, ensuring clear and concise information is shared about account status and service deliverables.
- Escalates issues that require senior management attention, ensuring that problems are handled efficiently and effectively.
- Acquires the necessary knowledge and skills to effectively contribute to the team’s objectives, supporting more senior team members and leaders in achieving operational results.
- Does simple client account maintenance tasks, including updates, corrections, and ensuring accurate data entry

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical/Functional Expertise:

- 1-2 years’ experience in compliance support or account management
- Understanding of the financial services industry and advertising regulations
- Thorough understanding of software systems
- Advanced MS Office suite skills (Excel, PPT, Word, Outlook)

Personal Effectiveness:

- Highly organized, self-motivated, good time management, able to prioritize effectively
- Self-aware in respect to strengths and areas for development
- Works well under pressure and within deadlines
- Detail-oriented, thorough, and meticulous

Communication Skills:

- Strong customer service skills: negotiation, diplomacy, able to translate and communicate effectively internally and externally
- Ability to build strong relationships with and influence clients and internal stakeholders
- Strong presentation skills in a sales and client review atmosphere
- Solid team player
- Desirable: proficiency in French

Minimum Requirements:

- 0-2 years relevant work experience Required
- 2-4 years Preferred
- Bachelor's Degree Required

#LI-ES1

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
H ypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team