Security Officer - PT

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

Security Officers are responsible for the physical safety and security of all team members, guests, assets of the casino, parking area and all other areas of the property in compliance with the Security Department Standard Operating Procedures. Additionally, you must provide outstanding customer service and promote a positive, professional and friendly attitude at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides security, safety, and loss control by monitoring, observing, reporting, and taking appropriate action within assigned authority or as directed by a supervisor.

2. Conducts routine patrols of the gaming floor, buildings, parking areas, and restricted areas to identify suspicious activity and safety concerns.

3. Responds promptly to threats to life, property, or assets and notifies the appropriate supervisor or emergency responders.

4. Observes and reports safety hazards, policy violations, and suspected unlawful activity to the shift supervisor.

5. Maintains accountability for assigned assets during fills, credits, drops, escorts, and other duties in accordance with property procedures.

6. Provides courteous guest assistance, addresses concerns within assigned authority, and refers unresolved matters to the appropriate department or supervisor.

7. Uses professional communication and de-escalation techniques to resolve conflicts and manage disruptive behavior.

8. Verifies identification and monitors access to gaming and restricted areas in accordance with property procedures.

9. Responds to medical incidents, alarms, fires, and other emergencies; assists with evacuations and provides first aid, CPR, or AED assistance within the scope of training.

10. Assists with guest removals, trespass notices, and exclusion procedures as directed by authorized management.

11. Protects confidential guest, employee, investigative, and security information.

12. Properly operates assigned radios, access-control systems, and reporting software; reports equipment deficiencies and communicates relevant information during shift handoffs.

13. Maintains professional conduct, grooming, and uniform standards and completes required training.

14. Performs other lawful duties related to the position as assigned by a supervisor or management.

15. Ability to operate company vehicles on and off property.

16. Preform mandatory “forced overtime”, as required

17. Ability to operate CCTV Cameras, operate reporting software, delegate tasks and multitask.

REQUIRED SKILLS AND ABILITIES

- Demonstrates sound judgment, situational awareness, and the ability to remain calm under pressure.

- Communicate professionally with guests, employees, supervisors, and emergency responders.

- Writes clear, accurate, and objective statement forms.

- Follows written procedures and verbal instructions while working independently and as part of a team.

- Uses basic computer applications, reporting systems, and two-way radios.

- Handles sensitive information with discretion and maintains professional boundaries.

- Ability to operate company vehicles for patrols and other assigned duties in accordance with company procedures, maintain a valid driver’s license and meet company driver eligibility requirements is preferred.

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

The work requires some physical exertion, such as being able to stand and walk for extended periods of time, and climb. Must be able to lift 40lbs and be able to push and pull a wheeled cart weighing up to 300 lbs. May need to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Must have the ability to write legibly and coherently as required. The work environment is one with possible exposure to prolonged loud noise and sometime close quarters. Position may require exposure to extreme weather conditions at times.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.