About this role
At Hoffman Auto Group, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short- and long-term disability coverage, basic and supplemental life insurance, 401(k) retirement savings with company match, tuition reimbursement, loan reimbursement, charity gift donation matching, and professional development opportunities through Hoffman University.
Technicians receive additional benefits of unlimited tool reimbursement, and a dedicated training program to develop skills and test for certifications.
Role Purpose
Responsible for ensuring safe and efficient handling of customer and company/owned vehicles.
Leadership
This position does not lead others.
Core Accountabilities
- Greet all customers entering the service area and direct customers to service-write up area. Tag vehicles and install mats and seat covers. Park all vehicles in appropriate locations.
- Maintain organized lot in order to provide easy access for customers. Includes removing any debris and snow.
- Maintain loaner vehicles. Wash, fill gas tanks and park in designated area. Inform management of any mechanical or body repairs needed.
- Perform alignment checks in the drive through quickly and efficiently, providing color alignments print out to the Service Consultants while the customer is still in the Consultants office.
- Clean, wash and detail customer vehicles, shop and service drive as needed.
Qualifications
Competencies and Qualifications
- High School Diploma
- Valid drivers license.
- 1-2 years experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.