CRM Specialist

POSITION

CRM Specialist

DEPARTMENT

Enrollment Management

REPORT TO

CRM Administrator

POSITION TYPE

Full-time

WORK HOURS

37.5 hours per week (9:00–17:30, Monday through Friday)

*Frequent weekend and holiday hours required, compensatory time given

LOCATION

City Campus (Sangen-jaya station)

*Commuting primarily to City Campus with rotation to Hillside Center (Mizonokuchi station). Primary work location is subject to change based on work volume, contents, and seasonal needs.

*Hybrid-remote flexibility after initial training period available.

VISA REQUIREMENT

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.

SALARY & BENEFITS

Commensurate with experience.

Eleven (11) days paid vacation in the first year, increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, and retirement payment system.

OVERVIEW OF POSITION

About two years ago, TUJ adopted Slate, a CRM system designed specifically for higher education. Since then, we have rapidly developed and implemented Slate to support student recruitment, admissions, and new student orientation and registration. We are now seeking a CRM Specialist who can help CRM Administrator continue to expand and develop Slate beyond admissions and new student onboarding. This role will work closely with the existing CRM Administrator and help Slate development initiatives including student success, retention, visa processes, campus and program change processes, and other institution-wide workflows as well as monitoring and continuing improving the existing functions of admissions, recruiting, and onboarding.

TUJ is experiencing rapid growth, including the opening of TUJ Kyoto and the potential launch of a second campus in Tokyo. TUJ currently serves approximately four thousand undergraduate students, several hundred graduate students, and about two thousand non-degree–seeking students. As part of our efforts to improve operational efficiency, we have been migrating both new and continuing student data and processes into Slate, while redesigning and enhancing these workflows.

The ideal candidates will have hands-on experience developing and maintaining Slate in a university environment, and basic knowledge of SQL, HTML, and CSS, JavaScript as Slate integrates with multiple systems such as Banner and NetSuite. The ability to analyze complex business requirements and translate them into efficient technical solutions is a plus.

The working language at TUJ is English. Because this role involves close collaboration with academic, administrative, and IT units as well as coordination with Temple University’s main campus, we are seeking an individual with excellent English communication skills and the ability to communicate effectively with diverse stakeholders..

PRIMARY RESPONSIBILITIES

- Assist with the ongoing design, development, and expansion of Slate initiatives and solutions

- Work closely with the CRM Administrator to develop, implement, and maintain Slate configurations, workflows, and data structures based on institutional needs and priorities

- Assist in analyzing operational requirements from academic, administrative, and IT stakeholders and translate them into effective technical solutions in Slate

- Help develop and implement Slate solutions for student success, retention, visa-related processes, campus/program change workflows and other institution-wide processes

- Support the development and maintenance of integrations between Slate and other enterprise systems, including Banner and NetSuite

- Assist with data migration and process migration efforts for both new and continuing students, ensuring data accuracy, integrity, and consistency

- Work with the CRM Administrator and other stakeholders to coordinate with Temple University’s Main Campus on shared systems, data standards, and integration requirements

- Help ensure Slate configurations and processes align with institutional policies, compliance requirements, and best practices in higher education

- Troubleshoot system issues, identify root causes, and implement sustainable solutions

- Create and maintain system documentation, technical specifications, and process documentation

- Provide training and technical support to Slate users and stakeholders as needed

- Support the CRM and student system initiatives related to TUJ’s growth, including new campuses and programs

- Collaborate with external Slate consultants and vendors as needed to support system development and optimization

- Stay current with Slate updates, higher education CRM trends, and emerging best practices, and proactively recommend improvements

QUALIFICATIONS & EXPERIENCE:

- Hands-on experience with Slate in a higher education environment, including experience with Slate configuration, workflows, queries, forms, and data management

- Working knowledge of SQL, HTML, CSS, and JavaScript, with the ability to apply these skills to Slate development and system integrations

- Experience supporting data migration, process migration, system implementation, or related projects, with strong attention to data accuracy and integrity

- Understanding of higher education administrative and/or academic workflows.

- Strong analytical, problem-solving, and troubleshooting skills

- Strong attention to detail and the ability to manage multiple tasks and priorities

- High level of proficiency in English, with strong written and verbal communication skills

- Ability to work effectively across departments and with diverse stakeholders in a collaborative environment

- Ability to learn quickly, work under the guidance of the CRM Administrator, and take on increasing responsibility for Slate development and administration over time

PREFERRED QUALIFICATIONS AND EXPERIENCE:

- Experience working with external vendors or Slate consultants

- Graduate of a U.S. or Canadian university

APPLICATION PROCESS :

Review of applications will begin immediately. Desired start date is December 1, 2026, or shortly thereafter

Required application materials to be submitted:

- A cover letter highlighting relevant experience and what appeals to you about the position,

- A resume or curriculum vitae,

- A list of two references with contact information.

Only those applicants who make it past the initial review will be contacted.

Temple University, Japan Campus is committed to equal employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall have full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.