Logistics Customer Service (2ND SHIFT)

Job Title: Customer Service Representative (2ND SHIFT) Shift: Monday - Friday, 2:00pm - 10:00pm Job Description The Customer Service Representative plays a key role in resolving customer inquiries and shipment-related issues while serving as a liaison between customer service, operations, and other internal teams. This position focuses on managing shipment holds, troubleshooting processing issues, and ensuring timely resolution of customer concerns. The role also supports process improvement initiatives, promotes a strong team environment, and helps maintain consistent adherence to established policies and procedures across distribution centers. Responsibilities

- Resolve customer-related inquiries and issues, including shipment holds, processing issues, and other holds-related items.
- Act as a liaison between the Customer Service Department and internal and external customers to provide support, troubleshooting, research, and issue resolution.
- Achieve high service levels through effective client communication, implementation of solutions, and thorough follow-up.
- Promote and contribute to a collaborative team environment within customer service and operations.
- Assist the Customer Service Supervisor in reviewing customer and internal processes and recommend improvements to maximize efficiency.
- Identify root causes of shipment holds and work directly with customers to correct issues at the source to reduce overall holds.
- Work closely with the CSR Holds team and Operations team to ensure proper and expedited resolution of all customer holds.
- Collaborate with Operations, Customer Service, Loss Prevention, and other business areas to identify root causes, streamline processes, and improve holds resolution times.
- Support the Customer Service Supervisor in addressing and resolving escalated customer and operations issues.
- Ensure consistency within the department and adherence to established policies, procedures, quality standards, and interpretations of new or changing policies.
- Provide training and guidance to Operations staff on topics related to holds, damages, and returns.
- Assist the Customer Service Supervisor with ensuring Customer Holds Standard Operating Procedure (SOP) compliance in all distribution centers.
- Foster cooperation between Customer Service and Operations to ensure customer packages are processed accurately and on time.
- Work with CRM and Customer Service teams to address and resolve customer issues efficiently.
- Perform other related duties as assigned by leadership.

Essential Skills

- 24 years of related work experience in customer service or a similar role.
- High school diploma or equivalent.
- Strong customer service and conflict resolution abilities.
- Proficiency with MS Office Suite, including Outlook, Word, and Excel.

Additional Skills & Qualifications

- Experience working with shipment holds, damages, and returns in a distribution or logistics environment.
- Experience working with cross-functional teams such as Operations, Customer Service, and Loss Prevention.
- Experience using CRM tools and customer service platforms to manage and resolve issues.

Work Environment This position is based onsite at a distribution center, working primarily in an operations-focused environment that supports high-volume eCommerce activities. The standard schedule for this role is 2:00 PM to 10:00 PM, Monday through Friday, with work centered around coordinating with operations staff and customer service teams on the floor and in office areas. The environment is fast-paced and dynamic, requiring flexibility and collaboration with multiple departments to ensure timely and accurate processing of customer packages. Dress code and attire are typically aligned with a professional distribution center setting, balancing safety and comfort for work in and around operational areas. *** This position is urgently hiring with a start date of next week - If interested, please upload your most up-to-date resume along with your availability for a 5-minute call to kvespia @astoncarter.com
Job Type & Location
This is a Contract position based out of Newark, NJ.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Newark, NJ.
Application Deadline
This position is anticipated to close on Nov 12, 2026.
Workplace Type
This is a fully onsite position in Newark,NJ.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.