About this role
Were Seeking a Pool Host Who Can Welcome Guests Into the Heart of the Property
The Pool Host manages the arrival, seating, and guest-flow experience at the pool, welcoming hotel guests and members, coordinating seating and cabanas, and keeping communication clear with Pool Servers and leadership.
Why Youll Love It Here
- Complimentary Spa & Gym Access
- Up to 3 Complimentary Fitness Classes per Week
- Spa, Restaurant & Boutique Discounts
- Designated Employee Pool Days during the summer
- Complimentary Employee Meals
- Medical, Dental & Vision Insurance
- Company-paid Life, Short-Term & Long-Term Disability Insurance
- Paid Time Off & 7 Paid Holidays, including a Floating Holiday
- 401(k) Retirement Plan with Company Match
- Training, Development & Career Growth Opportunities
- Employee celebrations, events & appreciation throughout the year
Live the lifestyle you help create.
Position Summary
The Pool Host manages the arrival, seating, and guest-flow experience at the pool, welcoming hotel guests and members, coordinating seating and cabanas, and keeping communication clear with Pool Servers and leadership.
Key Responsibilities
- Welcome and acknowledge guests and members arriving at the pool.
- Verify access, reservations, seating, cabanas, and special requests according to procedure.
- Manage waitlists and seating flow during high-volume periods.
- Coordinate guest placement and table/cabana status with Pool Servers and Management.
- Maintain a clean, organized, and polished host area.
- Provide accurate information about pool services, F&B offerings, hotel programming, and amenities.
- Recognize returning guests and members when possible.
- Communicate VIPs, celebrations, accessibility needs, and special requests.
- Support guest concerns and involve Management when appropriate.
- Assist the Pool team with operational needs during peak periods.
Required Skills & Qualifications
- Previous host, pool, beach club, hotel, or guest-service experience preferred.
- Warm, confident, and organized communication style.
- Ability to manage high guest volume and changing priorities.
- Reservation or seating-system experience preferred.
- Flexible availability including weekends, holidays, and outdoor shifts.
Core Competencies
- Guest / Team Service
- Communication & Collaboration
- Organization & Attention to Detail
- Accountability & Reliability
- Adaptability & Problem Solving
Work Environment
This position works in a fast-paced outdoor hospitality environment and may be exposed to Miami heat, humidity, direct sunlight, rain, wind, wet surfaces, and changing weather conditions.
Physical Requirements
- Ability to stand and walk for extended periods, including shifts of 8 hours or more.
- Ability to work outdoors in heat, humidity, sunlight, wind, and changing weather conditions.
- Frequent walking, bending, reaching, and repetitive movement.
- Ability to lift, carry, push, or pull up to 25 pounds.
- Ability to safely navigate wet surfaces and busy poolside service areas.
Work where hospitality, culture, wellness, and community come together every day.
Qualifications
Previous customer service experience required.
Physical Requirements:
- Ability to stand/walk for long periods of time.
- Work in variable weather conditions
- Ability to lift/push/pull 25 lbs.