Collections Specialist

Job Title: Collections Specialist Job Description We are seeking a detail-oriented Collections Specialist to support accounts receivable activities and help maintain healthy customer account balances. This role is responsible for contacting customers regarding past-due accounts, documenting collection activity, responding to account inquiries, and providing excellent customer service to both internal and external stakeholders. Responsibilities

- Contact customers via phone and email regarding past-due accounts.
- Encourage timely payment while supporting company goals related to accounts receivable and collections.
- Document collection activities, account notes, and payment commitments within company systems.
- Respond to customer account inquiries and correspondence.
- Serve as part of a departmental call group, answering incoming calls and providing professional customer service.
- Communicate with internal departments regarding customer account status and payment activity.
- Monitor account information and payment updates.
- Perform additional administrative and accounting support tasks as assigned.

Essential Skills

- Strong collection and accounts receivable skills.
- Attention to detail.
- Experience with ERP systems.
- Effective data entry abilities.
- Proficiency with Microsoft Office Suite, including Excel.
- Strong computer skills and ability to navigate multiple systems.

Additional Skills & Qualifications

- High School Diploma or GED required.
- Minimum of 2 years of customer service experience required.
- Previous collections, accounts receivable, or related experience preferred.
- Experience handling customer account inquiries and resolving issues professionally.
- Experience working in a fast-paced office environment preferred.

Work Environment This is an office-based position working Monday through Friday from 8:00 AM to 4:30 PM. The role is situated in a standard office environment, with frequent use of computers and business software throughout the workday. The position involves a collaborative team setting with interaction across multiple departments.
Job Type & Location
This is a Contract position based out of Neenah, WI.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Neenah, WI.
Application Deadline
This position is anticipated to close on Nov 12, 2026.
Workplace Type
This is a fully onsite position in Neenah,WI.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.