Manager, Digital Product Operations

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

Role Overview

The Manager, Digital Product Operations is embedded within the US SME Early Experience organization and serves as the operational bridge between customer-facing teams and Product & Engineering.

This role drives operational rigor across product stability, customer-driven feature demand, and feature readiness. By governing defect validation, enhancement intake, and structured feedback representation, the Analyst ensures engineering capacity is preserved, product performance is transparent, and customer experience insights meaningfully influence roadmap decisions.

This role is not customer-facing but may join customer-facing colleagues on customer calls occasionally to better understand the customer experience or provide customers with technical guidance. Instead, it enables US SME through disciplined operational frameworks that support scalable product delivery, feature utilization, and continuous improvement. Candidates who reside within a reasonable commuting distance of an American Express office in Minnesota, Florida, or Arizona will be required to work onsite three days per week, in accodance with the company's hybrid work expecatations.

Qualifications

- 3–5+ years in Product Operations, Business Operations, SaaS Operations, or similar environments.
- Experience building or governing structured workflows and intake frameworks.
- Demonstrated ability to influence cross-functional stakeholders without direct authority.
- Strong analytical skills with ability to assess and communicate business impact.
- Experience in fintech, payments, SaaS, or expense management platforms preferred.

Core Competencies

- Operational governance and systems thinking.
- Structured prioritization and demand management.
- Cross-functional leadership and influence.
- Data-informed decision making.
- Executive-ready communication.
- Continuous improvement orientation.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.