About this role
- Help customers resolve delinquent balances on Small Business and Consumer accounts.
- Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
- Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
- Balance collection results with professional customer experience, integrity & compliance.
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Should be comfortable working in night shifts window.
Preferred Qualifications
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
- Proficiency in the English language.
Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities.