Senior Strategy & Operations Manager, Navan Signature - 12 Month FTC

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.

With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.

Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.

About the Role

We are seeking a proactive, versatile, and highly trusted Senior Strategy & Operations Manager to join the Office of the CEO (Reed & Mackay / Navan Signature) on a 12-month contract. Reporting to the Chief of Staff, you will operate at the nucleus of the business, orchestrating critical global initiatives across functional teams.

Beyond tracking and organization, this role centers on high-impact problem-solving, relationship-building, and cross-functional execution.

Primary Focus Areas

- Tech Integration: Conduct a seamless handover with the outgoing Manager (heading on maternity leave) to own the end-to-end integration of Reed & Mackay’s tech infrastructure into a unified Navan environment. Partner with a Technical PM to align tech plans with business goals, timing, and requirements.

- People & Transformation: Partner with the People team during a major process transformation and company-wide R&M/Navan integration. Consolidate overviews of multiple workstreams into a single master view directly linked to measurable business outcomes.

- Special Projects: Serve as a trusted partner to executive leadership, stepping in to diagnose, structure, and drive cross-functional priority initiatives as business needs evolve.

What You’ll Do

- Strategic Orchestration: Act as connective tissue across global business units (especially Tech and People). Bring stakeholders together to build consensus, align priorities, and drive execution.

- Hands-on Problem Solving: Dive into stalled workflows or complex operational roadblocks, working alongside functional leaders (HR, Marketing, Product, Tech, CS) to co-create practical solutions.

- Clear Executive Communication: Build clear roadmaps and documentation. Easily translate complex operational detail into concise executive-level updates, partnering with Communications to keep the broader business informed.

- Process & Change Management: Design intuitive, low-friction paths through complex change, ensuring high adoption, team alignment, and total follow-through.

What We’re Looking For

- Transformation & PMI Experience: Proven track record in post-merger integrations, large-scale transformations, or navigating ambiguous, fast-paced environments.

- High EQ & Diplomatic Skill: Exceptional situational awareness, empathy, and listening skills with the ability to build trust and manage sensitive organizational dynamics.

- Analytical & Action-Oriented: Tenacious follow-through, strong structured problem-solving skills, and a bias to action without needing step-by-step direction.

- A strong track record of leading cross-functional strategic projects from problem definition through execution and measurable outcomes with strong programme management and operating-rhythm skills, coordinating

- Exceptional structured thinking , analytical skills, and written and verbal communication.

- Commercial and operational judgement, including experience with business planning, performance management, resource allocation, and risk mitigation.

- Comfort operating in ambiguity and moving between strategy, analysis, stakeholder alignment, and execution.

Equal Opportunities

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.

Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.

Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [email protected].