About this role
Responsibilities & Key Deliverables
Key Responsibilities
Logistics Planning & Execution
- Serve as the single point of contact for planning and executing outbound logistics operations.
- Oversee the complete Order-to-Delivery (O2D) process to ensure timely and efficient product movement.
- Coordinate with cross-functional teams to ensure smooth logistics execution and customer fulfillment.
- Respond to logistics-related queries from Customer Care and Business teams.
Logistics Operations & Performance Management
- Monitor logistics performance across all Logistics Service Providers (LSPs) and drive continuous improvement.
- Track logistics KPIs, MIS reports, and operational performance metrics, and implement corrective actions where required.
- Ensure qualitative, damage-free deliveries and maintain targeted customer satisfaction levels.
- Plan logistics operations to minimize detention time and enhance fleet utilization.
Cost Optimization & Contract Management
- Drive logistics cost optimization initiatives without compromising service levels.
- Define and manage logistics SLAs, inbound/outbound transportation contracts, and penalty clauses.
- Facilitate contract negotiations, periodic reviews, and validations with logistics service providers.
- Monitor freight spend and identify opportunities for efficiency improvements.
Data Management & Analytics
- Maintain logistics databases, including customer master data, logistics contracts, KPI dashboards, and transportation data.
- Leverage analytics to identify trends, improve operational efficiency, and support decision-making.
- Ensure accuracy and integrity of logistics data across systems and reports.
Process Excellence & Continuous Improvement
- Lead logistics improvement projects such as network optimization, route optimization, and process automation initiatives.
- Conduct regular process audits and ensure adherence to standard operating procedures.
- Drive implementation of best practices and continuous improvement initiatives.
Compliance & Team Development
- Ensure compliance with all statutory, legal, safety, and corporate requirements.
- Support capability building through regular training and development initiatives for the team.
- Foster a culture of accountability, collaboration, and operational excellence.
Key Deliverables
- Achievement of Order-to-Delivery (O2D) targets as per business requirements.
- Logistics cost optimization and budget adherence.
- High service levels and customer satisfaction through damage-free deliveries.
- Effective monitoring and performance management of logistics service providers.
- Improved logistics efficiency through continuous improvement and network optimization projects.
- Compliance with all logistics-related policies, contracts, and statutory requirements.
Preferred Industries
Logistcs/Cour.Fre.Wh Logistics Automotive Industry
## Education Qualification
Education: B. Tech / B.E / MBA
General Experience
5-8 years of experience handling logistics, preferably in Auto / FMCG / e-commerce companies and preferably strong command in Logistics & Warehouse Operation
Critical Experience
Required Skills & Competencies
Functional Competencies
- Strong understanding of Logistics, Transportation, Warehouse, and Supply Chain Management.
- Knowledge of logistics contracting, freight management, and cost optimization.
- Experience in driving logistics improvement and transformation projects.
- Understanding of Quality Tools, Root Cause Analysis (RCA), and Problem-Solving methodologies.
- Good knowledge of procurement processes and vendor management.
- Working knowledge of Transportation Management Systems (TMS) and other logistics software solutions.
- Preferred knowledge of SAP MM and SD modules.
Analytical & Technical Skills
- Strong analytical and data interpretation capabilities.
- Proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.
- Ability to work with large datasets and generate actionable insights.
System Generated Core Skills
Conflict Management Negotiation
## System Generated Secondary Skills