Sr. Manager

Sr. Manager – Supply Chain Management (Warehouse Operations & Systems)

## 1. Job Purpose
To lead and manage end-to-end warehouse operations, ensuring inventory accuracy, operational efficiency, timely dispatches, quality control, process compliance and effective workforce management. The role is responsible for establishing a technology-driven, SOP-based and scalable warehouse operating environment through the implementation of Warehouse Management Systems (WMS), barcode technology, SAP integration and structured inventory controls. The Sr. Manager will ensure that all warehouse activities, from Goods Receipt Note (GRN) to final dispatch, are executed within defined Turnaround Times (TAT), quality standards and operational commitments. The position requires strong operational ownership, data-driven decision-making, team leadership and cross-functional coordination to continuously improve warehouse productivity, service delivery and cost efficiency.
##

2. Key Roles & Responsibilities

A. Warehouse Operations & Operational Excellence

- Lead and supervise end-to-end warehouse operations, including inwarding, GRN, quality inspection, putaway, storage, picking, packing, inventory movement and dispatch.
- Ensure smooth daily warehouse operations with optimum utilisation of manpower, storage space, equipment and available resources.
- Establish and monitor operational TATs for all warehouse activities, ensuring timely completion of assigned tasks.
- Ensure minimum 98% inventory accuracy through structured cycle counts, physical stock verification and discrepancy reconciliation.
- Maintain minimum 95% OTIF (On-Time In-Full) dispatch performance against committed timelines.
- Identify operational bottlenecks, eliminate process inefficiencies and implement corrective and preventive actions.
- Monitor warehouse productivity, turnaround time, process errors and operational deviations through periodic performance reviews.
- Ensure proper storage, identification, handling and preservation of materials to minimise damage, loss and misplacement.
- Ensure effective coordination between inwarding, inventory, warehouse, operations and dispatch teams.

B. Inventory Management & Control

- Establish robust inventory control mechanisms to ensure accuracy between physical stock and system records.
- Implement structured cycle counting, periodic stock audits and reconciliation processes.
- Ensure proper documentation and system recording of all Goods Receipts, Goods Issues, stock transfers and inventory adjustments.
- Monitor inventory ageing, non-moving stock, damaged stock, excess stock and stock discrepancies.
- Ensure that all inventory movements are properly authorised, documented and recorded in SAP/WMS.
- Investigate inventory variances and ensure resolution within defined TAT.
- Establish appropriate controls to prevent inventory pilferage, unauthorised material movement, damage and operational losses.
- Ensure adherence to FIFO and other applicable inventory management principles.

C. WMS, Barcode Implementation & Digital Warehouse Transformation

- Lead the implementation, adoption and continuous improvement of WMS and barcode-based inventory management systems.
- Coordinate with SAP consultants, technology teams and relevant stakeholders for system integration and process automation.
- Ensure that all warehouse transactions are recorded through the designated system with minimum manual intervention.
- Establish barcode-based identification and tracking mechanisms for SKUs, locations and inventory movements.
- Ensure minimum 95% system adoption and transaction discipline across warehouse operations.
- Maintain real-time inventory visibility with system updates within the defined 15-minute timeline.
- Ensure system-driven adherence to FIFO, ASN validation, GRN, putaway, picking and dispatch processes.
- Identify system gaps, process inefficiencies and automation opportunities and coordinate their resolution.
- Ensure data accuracy, system integrity and user compliance across all warehouse activities.

D. SOP Development, Process Governance & Compliance

- Develop, document, implement and periodically review SOPs for all warehouse functions.
- Establish standardised end-to-end warehouse processes covering GRN to final dispatch.
- Ensure minimum 95% compliance with approved SOPs and operational procedures.
- Establish appropriate internal controls for inventory handling, material movement, quality inspection and dispatch.
- Implement a structured escalation matrix for operational issues, process deviations and service failures.
- Conduct regular process audits and ensure timely closure of audit observations.
- Identify recurring operational deviations and implement corrective and preventive action plans.
- Maintain proper records, registers, system reports and audit documentation.
- Develop standardised warehouse operating models that can be replicated across future warehouse locations.

E. Quality Control & Dispatch Management

- Ensure quality checks and inspection processes are implemented at inwarding, storage and dispatch stages, as applicable.
- Coordinate with the Quality and Operations teams to resolve material discrepancies, damages and quality-related concerns.
- Ensure that materials are picked, packed, verified and dispatched against approved orders and documentation.
- Monitor dispatch commitments and ensure timely execution in coordination with relevant departments.
- Maintain minimum 95% OTIF dispatch performance.
- Ensure proper documentation of dispatches, delivery challans, material issue records and other relevant documents.
- Investigate dispatch failures, shortages, incorrect material dispatches and customer complaints.
- Coordinate with Delivery Quality Assurance, CRM and Sales teams for timely resolution of customer-related warehouse issues.

F. Team Management & Workforce Productivity

- Lead, guide and supervise warehouse managers, team leaders, inwarding, inventory, operations and other warehouse personnel.
- Define clear roles, responsibilities, reporting structures and performance expectations for team members.
- Ensure effective manpower planning, shift scheduling, roster management and workforce deployment.
- Maintain minimum 95% roster adherence and ensure adequate manpower availability for uninterrupted operations.
- Monitor attendance, absenteeism, punctuality, productivity and workplace discipline.
- Conduct regular team meetings, performance reviews and capability-building sessions.
- Identify training requirements and implement structured training plans for warehouse personnel.
- Conduct quarterly performance reviews and implement Individual Development Plans (IDPs) for key team members.
- Promote a culture of accountability, ownership, teamwork, discipline and continuous improvement.
- Coordinate with People & Culture for recruitment, performance management, employee engagement, disciplinary matters and workforce stability.

G. Budgeting, Cost Control & Resource Management

- Prepare and monitor warehouse operational budgets in alignment with the approved Annual Operating Plan (AOP).
- Ensure optimum utilisation of manpower, warehouse infrastructure, equipment and operational resources.
- Monitor warehouse operating expenses and identify opportunities for cost optimisation.
- Evaluate additional manpower, equipment and infrastructure requirements based on operational needs.
- Ensure that all expenditure and procurement requirements follow the defined approval matrix.
- Monitor operational losses, material damage, wastage and avoidable expenses.
- Ensure that warehouse operations remain cost-effective without compromising service quality and operational efficiency.

H. MIS, Performance Monitoring & Cross-functional Coordination

- Prepare and present periodic warehouse performance reports covering inventory accuracy, GRN, dispatch, TAT, productivity and process compliance.
- Develop and maintain dashboards to monitor operational KPIs and performance trends.
- Conduct monthly performance reviews and identify gaps against defined OKRs.
- Ensure timely reporting of operational issues, inventory discrepancies, dispatch risks and system-related concerns.
- Coordinate with DGM – SCM, GM – Operations, Sales, Finance, SAP Consultants and People & Culture for smooth business operations.
- Ensure timely communication and escalation of issues that may affect customer commitments, business continuity or operational performance.
- Drive continuous improvement initiatives through data analysis, root cause identification and measurable corrective actions.

I. Sample Warehouse Standardisation & Scalability

- Develop and implement a standardised operating model for the Sample Warehouse.
- Establish clear processes for sample inwarding, identification, storage, movement, tracking and dispatch.
- Ensure proper inventory visibility, accountability and traceability of sample materials.
- Document and obtain approval for the Sample Warehouse operating model.
- Identify opportunities to replicate standardised warehouse processes across other business locations.
- Ensure that warehouse infrastructure, processes and systems are scalable to support future business growth.

## 3. Educational Qualifications & Experience
Educational Qualification
- Graduate in Supply Chain Management, Operations, Logistics, Business Administration or a related discipline.
- Postgraduate qualification in Supply Chain Management, Operations or Logistics will be preferred.
Professional Experience
- Relevant experience in warehouse operations, inventory management, supply chain or logistics.
- Prior experience managing warehouse teams and end-to-end warehouse operations.
- Experience in implementing or managing WMS, barcode-based inventory systems and SAP is preferred.
- Demonstrated experience in process standardisation, SOP implementation, inventory audits and operational improvement.

## 4. Functional & Managerial Competencies
Technical Competencies
- Warehouse Operations Management
- Inventory Management & Reconciliation
- SAP / WMS / Barcode Systems
- GRN, Putaway, Picking & Dispatch Management
- FIFO & ASN Management
- SOP Development & Process Governance
- Quality Control & Audit Management
- MIS, Reporting & Data Analysis
- Budgeting & Cost Control
- Operational TAT & OTIF Management
Managerial Competencies
- Team Leadership & People Management
- Planning & Execution
- Decision-Making & Problem-Solving
- Ownership & Accountability
- Cross-functional Coordination
- Performance Management
- Conflict Resolution
- Process Improvement & Change Management
- Risk Identification & Escalation Management