About this role
This role owns the creation, validation, and maintenance of software
entitlement records within ServiceNow SAM Pro, our system of record for
entitlements and Effective License Position reporting. The specialist will
reduce an existing backlog of approved software purchases awaiting entitlement
processing and establish sustained throughput that keeps pace with ongoing
purchase volume. The work directly supports audit readiness, license
compliance, and informed vendor negotiation across the software portfolio.
This is a specialist role requiring demonstrated ServiceNow SAM Pro platform
expertise and software licensing analysis capability. General procurement or IT
asset administration experience is not sufficient.
Primary Responsibilities
• Analyze approved software purchase documentation to determine correct
entitlement structure, quantities, and licensing rights
• Create and load entitlement records in ServiceNow SAM Pro, ensuring accuracy
against contractual terms
• Validate and reconcile purchase records against procurement documentation,
resolving discrepancies and conflicting data
• Research and apply publisher part numbers (PPNs) to entitlement records
• Review existing software models and create new models from catalog records
where required
• Submit and track Content Service requests where publisher or product content
is unavailable
• Maintain audit defensible documentation supporting all entitlement decisions
• Reduce and ultimately eliminate the current entitlement processing backlog
Secondary Responsibilities
• Support Effective License Position (ELP) development and reporting accuracy
• Conduct compliance research in support of audit response and license true up
activity
• Contribute to license reclamation and harvesting initiatives
• Support software catalog governance and data quality efforts
• Participate in testing and validation of SAM automation and integration
enhancements
Required Qualifications
• 5+ years of experience in software asset management or software licensing,
including a minimum of 2 years hands-on with ServiceNow SAM Pro
• Demonstrated hands-on experience with entitlement creation, software models,
publisher part numbers, and the Content Service within ServiceNow SAM Pro
• Working knowledge of software licensing models and metrics, including
per-user, per-device, subscription, capacity-based, and perpetual constructs
• Ability to interpret procurement documentation, order forms, and license
agreements to determine entitlement rights
• Strong analytical judgment and comfort resolving incomplete or conflicting
source data independently
• Attention to detail sufficient to produce records that withstand publisher
audit scrutiny
• Effective written and verbal communication, with the ability to engage
stakeholders across Procurement, Finance, and IT
• Availability to participate in scheduled team and stakeholder meetings with
meaningful daily overlap with core business hours
Preferred Qualifications
• ServiceNow certification (CSA, or SAM-specific accreditation)
• Prior experience supporting publisher audits or license true up engagements
• Familiarity with discovery and normalization concepts within ServiceNow SAM
Pro
• Experience with enterprise procurement platforms such as Ariba