Site Reliability Specialist

Job Summary

As a Site Reliability Engineer, you will solve complex problems in a fast-paced, collaborative environment, supporting transformational projects in cloud technologies and automation for a leading SaaS product in the healthcare industry. You will drive reliability, scalability, and performance across applications, microservices, and infrastructure, partnering with cross-functional teams to ensure a highly available, resilient, and efficient platform.

Key Responsibilities Monitoring & Alerting

- Develop and maintain comprehensive monitoring for system health, applications, microservices, dependencies, and infrastructure.

- Establish baseline metrics and set up customized alerts for deviations, collaborating with development teams to define key indicators and thresholds.

- Manage alert routing to appropriate audiences to prevent alert fatigue.

- Monitor and debug Microsoft Azure resources and assist support teams with technical troubleshooting.

Incident Management & Response

- Oversee incident management processes, including triage, severity assessment, and coordination of war rooms with relevant stakeholders (DevOps, development, QA, customer service).

- Maintain on-call rotation to monitor, analyze, and resolve critical infrastructure issues and incidents, including emergency response.

- Document incidents and perform root cause analysis (RCA), ensuring thorough follow-up and continuous improvement.

- Lead postmortem reviews and drive action items to completion.

Proactive Reliability & Disaster Recovery

- Design and execute tabletop exercises and disaster recovery simulations (e.g., service/region interruptions, failover testing, traffic management) to validate high availability and resiliency.

- Document outcomes and collaborate with DevOps and development teams to implement infrastructure and application improvements.

- Create standard procedures for incident scenarios where fixes cannot be immediately implemented.

Continuous Feedback & Reporting

- Develop dashboards and reports to monitor system performance, error rates, resource consumption, latency, and other key indicators.

- Establish consistent reporting schedules for SLA, system utilization, and customer metrics.

- Provide feedback to development and DevOps teams to drive improvements in application and infrastructure performance.

DevOps Pipeline & Automation

- Analyze and optimize DevOps pipelines for efficient and reliable deployment operations.

- Drive automation initiatives to improve operational efficiency and reduce manual intervention.

- Experience with progressive rollout strategies and canary deployments.

Collaboration & Communication

- Work closely with cross-functional teams across the organization, including QA, development, DevOps, and customer service.

- Clearly articulate technical concepts to non-technical colleagues and stakeholders.

- Foster a culture of accountability, respect, excellence, and customer service.

- Contribute to documentation and knowledge sharing across teams.

- Advocate for reliability and operational excellence in architecture and design discussions.

Capacity Planning & Scalability

- Participate in capacity planning and scalability assessments to ensure systems can meet future growth and demand.

Required Qualifications:

Education & Experience Guidelines

- Bachelor’s Degree in computer science or relevant field

- 8-10 years of relevant work experience

- Experience with Azure DevOps, Kubernetes, Docker, CI/CD, Azure, and AWS.

- Significant experience with database technologies, especially Microsoft SQL.

- Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates).

- Familiarity with observability platforms (e.g., Prometheus, Grafana).

- Scripting skills (e.g., PowerShell, Python, Bash) for automation and tooling.

- Security best practices for cloud environments.

- Strong communication and collaboration skills.

- Excellent self-management and time management abilities.

- Creative problem-solving skills.

- Willingness to learn new technologies and adapt to a rapidly changing environment.

- Technology certifications (e.g., Azure DevOps Engineer) or willingness to obtain.

- Occasional travel may be required.

Other Preferred Knowledge, Skills, Abilities or Certifications:

- Security Certifications: HITRUST CSF Practitioner, CISSP

- AI/ML Integration Awareness: Supporting ML pipelines in DevOps workflows

- Policy-as-Code Tools: Open Policy Agent (OPA), HashiCorp Sentinel

- Disaster Recovery Planning: High-availability architecture and recovery strategies

- Cloud Cost Optimization: Performance tuning and resource efficiency

- Multi-Cloud Experience: Supporting hybrid or multi-cloud environments

Fortive 9 Behaviors by Level:

Executing and Contributing

Customer Obsessed : Understands the customer’s needs through observation, questioning and going to Gemba.

Strategic : Uses data to make informed decisions while anticipating future trends and aligning actions with organizational goals.

Innovation for Impact : Proactively explores new perspectives and experiments to solve day-to-day problems.

Inspiring : Understands how their work contributes to the organization’s purpose.

Builds Extraordinary Teams : Actively fosters collaboration by contributing positively, supporting shared goals, helping others succeed, and celebrating team achievements together.

Courageous : Shows strength through action —moves quickly toward goals, embraces uncertainty, speaks up, and perseveres through challenges with confidence and integrity.

Delivers Results : Sets high standards and consistently delivers by focusing priorities and overcoming obstacles, and upholding organizational values.

Adaptable : Applies rigor by working thoroughly and following processes without cutting corners while remaining adaptable.

Lead with FBS : Goes to Gemba —observes real-world processes, not just meetings. Embraces FBS by applying its fundamentals to improve work, engage in kaizen, and continuously grow knowledge and usage.