Maintenance Technician

About Us:

The Property Management Company, Inc., (“The PMC”) is a nationwide full-service real estate platform dedicated to acquisition, asset management, property management, and development. Our portfolio focuses on providing affordable housing, with 8,000 apartments and townhomes under management. We also manage a diverse range of properties, including traditional multifamily rentals, offices, and light industrial facilities. We employ around 400 teammates across 30 states and continue to grow.

Our team members are critical to our success. We are looking for driven individuals who seek to optimize our management processes and technologies, challenge the status quo, and contribute to an inclusive and people-first company culture. The PMC is an Equal Employment Opportunity (EEO) employer and believes in fostering a diverse workplace.

About You:

As a Maintenance Technician II, you possess a solid foundation in property maintenance, including HVAC, electrical, plumbing, carpentry, and general repairs. You are eager to expand your technical skills and take on more complex maintenance tasks under the guidance of senior teammates. You thrive in a fast-paced environment, enjoy problem-solving, and take pride in maintaining high standards for building safety, comfort, and appearance. Your attention to detail, combined with your willingness to learn and adapt, makes you an asset to the team.

Key Responsibilities:

Property Performance:

- Ensure that your property achieves peak maintenance performance, which we define as 1) fast unit turns, 2) satisfied residents, 3) quality and timely completion of all work orders and planned/preventative maintenance, 4) compliance with all applicable laws, programs and regulations and associated inspection standards, 5) safe, clean and comfortable homes for our residents, 6) adherence to established property budgets.

- Leverage The PMC’s policies, procedures and systems to establish clear and achievable standards of excellence for your Teammates, and regularly inspect performance against those standards.

- Manage building and project contractors and vendors; including working to 1) create Scopes of Work for bid proposals, 2) ensure all vendor work is done to specifications, 3) ensure vendor and service contracts are completed and meet the needs of the property, 4) manage building vendors (like Landscapers, Cleaners, mechanical services, etc.) to upkeep the grounds, property, and systems, and 5) r eview building maintenance programs, schedules, and service agreements to ensure long-term building performance.

- Apply general knowledge of maintenance, carpentry, HVAC, heating, electrical, plumbing, refrigeration,
welding, painting, security and sprinkler systems, fire alarms, masonry work and other related
skills required to perform maintenance, preventative maintenance and/or repairs.

- Daily inspection of grounds, parking lots and all common areas.

Maintenance & Repairs:

- Perform intermediate maintenance tasks, including HVAC servicing, basic plumbing, electrical work, appliance repairs, carpentry, and general repairs in common areas.

- Respond promptly to maintenance requests, ensuring efficient and high-quality completion of work orders.

- Assist in maintaining the exterior of the property, including lawn care, snow removal, and minor landscaping tasks.

- Conduct regular inspections of common areas, equipment, and building systems, identifying maintenance needs and potential safety hazards.

Preventive Maintenance & Compliance:

- Participate in the implementation of preventive maintenance programs, following schedules for equipment servicing, safety checks, and system inspections.

- Assist with preparing for building inspections, ensuring compliance with local building codes, safety regulations, and company policies.

- Keep accurate records of maintenance activities, work orders, and inspections in the property management system.

Health & Safety:

- Ensure all maintenance activities comply with local building codes, safety regulations, and The PMC's policies.

- Identify and mitigate potential safety hazards in the building and grounds, promptly addressing any issues to ensure a safe living environment for residents and staff.

- Participate in and support company-approved safety and emergency training programs.

- Communicate any health and/or safety concerns/violations, and/or any unusual or
hazardous situations immediately to management, taking immediate steps to resolve or mitigate risk wherever possible.

- Respond to emergency situations, making thoughtful and well- informed
decisions to protect our residents and assets.

- Ensure all Vendors and Teammates use appropriate safety equipment while working at The PMC building.

- Follow job-related safety regulations as prescribed by training guidelines.

Inventory & Supplies:

- Assist with tracking inventory of cleaning supplies, parts, maintenance tools and equipment, alerting the Property Manager when supplies need to be replenished.

- Ensure all tools, equipment, and supplies are stored properly and maintained in good working condition.

Customer Service:

- Interact professionally with residents, responding promptly to their concerns and questions regarding cleanliness, property appearance, and maintenance-related issues.

- Uphold The PMC's standards for resident service, contributing to a positive living environment by ensuring the property is clean, well-maintained, and safe.

- Support office and maintenance teammates in delivering quality services, lending a helping hand when additional support is required.

- Document maintenance activities, work orders, and inspections in the property management system.

- Comply with the requirements of the Afterhours Call Handling Protocol should you choose to respond to emergency calls and other requests for assistance outside of your regular shift.

- Prepare reports on maintenance activities, including status updates, budget adherence, and suggestions for cost-saving initiatives.

Housing Program Compliance:

- Work collaboratively with your Property Manager, our in-house Compliance Department, and National Maintenance to ensure your property is in compliance with all applicable Federal, State, local and lender requirements, including but not limited to:

- HUD inspection requirements (e.g. REAC/NSPIRE)

- State agency (LIHTC) and lender inspections & refinance requirements (e.g. Property Capital Needs Assessment work)

Other Requirements:

- Embrace the company’s use of Technology by optimizing the use of Yardi Maintenance Mobile

- Utilize company-provided IT equipment for keeping track of daily hours, track assets, order supplies,
complete inspections and work orders.

- Apply property construction and maintenance techniques and ability to use power and hand tools
to perform repairs/maintenance/renovation.

- A valid and current driver’s license is required for this position.

- Perform any other related duties as assigned.

Qualifications

Skills & Experience:

- 2+ years of experience in property maintenance (basic proficiency in HVAC, electrical, plumbing, and carpentry).

- Basic knowledge of real estate software (Yardi, Microsoft Office 365 preferred).

- Strong communication and teamwork skills, with a customer-service mindset.

- Ability to identify problems and develop practical solutions.

- High school diploma or equivalent.

Physical Demands:

- This is a highly active role that requires regular walking, standing, bending, stooping, and reaching. You must be able to lift and carry up to 50 pounds.

- You may be required to work both indoors and outdoors in various weather conditions, including rain, snow, or extreme heat, to maintain the property.

- Frequent use of cleaning equipment and tools, such as vacuums, mops, brooms, leaf blowers, and snow shovels.

Tools & Equipment:

- The PMC provides all required tools, equipment, and supplies required to carry out the duties outlined in this Job Description. Use of personal tools, supplies or equipment is not permitted.