About this role
Basic Function
To ensure that all aspects of SC program are in strict compliance/conformance with HUD SC Grant. To support residents’ ability to maintain independent housing through the provision of resource assistance and service management. Provide general case management (including intake and referral services) for all residents as requested and indicated. Provide formal case management with individually tailored plans for services, as needed or indicated. Provide periodic reassessment of the residents’ situation and needs. Develop and maintain contacts with service providers and agencies for resident referrals. Educate residents on available services and periodically monitor the provision of services. Perform all administrative and planning duties to ensure the smooth and efficient operation of these Service Coordinator functions.
Responsibilities
1. Aid residents in applying for benefits such as: food stamps, general relief, and Medicaid, as requested.
2. Act as liaison between residents between residents and management as requested and indicated.
3. Act as liaison between residents and social service agencies as requested and indicated.
4. Assist and advise residents and families of the services which may be helpful/necessary to maintain a selfreliant lifestyle.
5. Arrange transportation for residents to social service agencies and medical facilities, as requested and
indicated.
6. Facilitate resolving resident ‘needs’ and enhance resident self-reliance and independence.
7. Reassess quality and appropriateness of service delivery to residents on an ongoing and as needed basis.
8. Plan, schedule and promote all wellness activities and programs within grant and CCI guidelines and as
required by QASCA.
9. Educate residents, families and staff on available community resources, including service availability,
application procedures, resident rights; both individually and as a group.
10. Set up volunteer support programs with service organizations in the community.
11. Ensure the provision of a comprehensive and orderly directory of community services that is available to
residents, families and management at all times.
12. Report suspected cases of abuse, neglect and/or exploitation to the QASCA and the local reporting agency
(such as Area Agency on Aging, Adult Protective Services and so on).
13. Meet with service providers as needed.
14. Assist residents to build informal support networks among themselves and with family members.
15. Confer with management on matters of size, scope and financing of programs in addition to working as a
team with management staff in servicing residents.
16. Prepare required comprehensive annual reports for submission to HUD, QASCA and Director, outlining
all activities, programs, attendance information, statistics and recommendations.
17. Inventory and purchase supplies/materials as needed.
18. Provide limited case management for a resident when such service is not otherwise available.
19. Promote a positive atmosphere by encouraging residents to be proactive in meeting social, psychological,
and physical needs, assisting management staff, encouraging activities, programs and conversation among
residents, and expressing respect for the building and its management.
20. Do not perform any duties or functions that are duly assigned to property management or are associated
with management responsibilities.
21. Using approved forms and procedures, document contact with residents, providers and families; maintain
individual resident files (on every resident, whether participating in the S/C program or not), in a secure
location which will contain at least the following: intake info, service termination info, quarterly review
and follow-up, human or civil rights abuse, resident/family meeting notes.
22. Create service management programs as appropriate.
23. Meet weekly with property manager and, as needed, property manager and Quality Assurance Agent, to
review resident problems and/or action plans.
24. Perform other related duties as assigned by QASCA/management.
25. Pass AASC prerequisite courses.
26. As Grant funding allows, attend annual AASC Conference (will require plane travel).
27. Reports to QASCA in scheduled monthly meetings and ongoing as needed.
28. Consult with tenant organizations and resident management, as indicated.
29. Educate property management staff on issues related to aging in place and service coordination as
indicated.
30. Attend work with regularity and punctuality and recognize that attendance is an essential duty and
responsibility of this position.
Qualifications
Skills
Oral Communication Skills Planning Organization
Written Communication Skills Time Management Project Management
Customer Service Professionalism Reading Skills
Budgeting Computer Literacy Diplomacy
Customer Relations Problem-Solving Flexibility
Necessary skills also include being able to take ownership of the work, generating excellent work product, being a good communicator and being flexible.
This role requires the person to act with integrity, embrace diverse backgrounds and experience, be genuine and inquisitive, find joy in what they do and expect and work through challenges.
Physical Demands
Climbing (stairs) Stooping Kneeling
Crouching Reaching Handling
Feeling Smelling Color vision
Depth perception Near & Far Acuity
Environmental Demands
Exposure to weather (hot & cold) Noise
Other
Must be able to do position-specific errands (i.e.: pick up office supplies, etc.) as needed.
Must have a valid Driver’s License in the State of employment and must abide by all pertinent State Laws.
Education/Training
Degree: Bachelor’s Degree or higher
Preferred Degree: Master’s in Human Service related field (social work, gerontology, health and human services and so on)
Experience
Prior related experience required.
Prior experience working with a Senior population is helpful.
Two years’ experience in social service delivery with senior citizens and non-elderly disabled.
Some supervisory experience may be desirable.
Certifications/Licenses
None