Maintenance Technician

About Us:

The Property Management Company, Inc., (“The PMC”) is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets, including traditional multifamily rentals, office, and light industrial uses. The PMC employs around 400 Teammates in 30 states across the country – and we’re growing!

As we enter the next phase of our company’s growth, we’re looking for teammates who can help us optimize our management platform, leverage technology effectively, and maintain our reputation for excellence. We value excellent communication and collaboration and reward those who challenge the status quo to find better ways of doing things. We’re proud of the people-first company culture we’ve built over the past two and a half decades. We say yes to uniqueness and are proud to be an Equal Employment Opportunity (EEO) employer.

About You:

As a Maintenance Technician III, you are a skilled maintenance professional who excels in a wide range of technical areas, including HVAC, plumbing, electrical, carpentry, and general building maintenance. You can work independently or as part of a team and may provide mentorship to less experienced technicians. You are adept at balancing multiple priorities and can react quickly and calmly in evolving situations. You are passionate about maintaining properties to the highest standards, contributing to resident satisfaction, compliance with safety regulations, and optimal property performance. You are a fast learner, willing to adapt to new technologies and procedures, and you are an excellent communicator, able to interact effectively with residents, teammates, and contractors.

Key Responsibilities:

Property Performance:

- Ensure that your property achieves peak maintenance performance, which we define as 1) fast unit turns, 2) satisfied residents, 3) quality and timely completion of all work orders and planned/preventative maintenance, 4) compliance with all applicable laws, programs and regulations and associated inspection standards, 5) safe, clean and comfortable homes for our residents, 6) adherence to established property budgets.

- Leverage The PMC’s policies, procedures and systems to establish clear and achievable standards of excellence for your Teammates, and regularly inspect performance against those standards.

- Manage building and project contractors and vendors; including working to 1) create Scopes of Work for bid proposals, 2) ensure all vendor work is done to specifications, 3) ensure vendor and service contracts are completed and meet the needs of the property, 4) manage building vendors (like Landscapers, Cleaners, mechanical services, etc.) to upkeep the grounds, property, and systems, and 5) r eview building maintenance programs, schedules, and service agreements to ensure long-term building performance.

- Apply general knowledge of maintenance, carpentry, HVAC, heating, electrical, plumbing, refrigeration,
welding, painting, security and sprinkler systems, fire alarms, masonry work and other related
skills required to perform maintenance, preventative maintenance and/or repairs.

- Daily inspection of grounds, parking lots and all common areas.

Technical Maintenance & Repairs:

- Perform advanced maintenance duties such as HVAC repairs, electrical troubleshooting, plumbing, carpentry, and appliance repairs, ensuring quality standards are met.

- Diagnose complex problems with building systems and identify effective solutions, implementing repairs to minimize downtime and impact on residents.

- Maintain and troubleshoot mechanical equipment, including elevators, water heaters, boilers, and security systems.

- Carry out scheduled preventive maintenance to preserve the building’s structural integrity and extend the life of systems and equipment.

- Assist in preparing units for turnover by conducting repairs, painting, appliance checks, and general cleaning to ensure readiness for new residents.

Mentorship & Collaboration:

- Act as a mentor to junior maintenance teammates, providing guidance, support, and training to enhance their technical skills and knowledge.

- Foster a collaborative work environment, sharing best practices, and promoting a culture of continuous improvement.

- Collaborate with the Property Manager and Maintenance Supervisor in maintaining inventory for tools, parts, and equipment, ensuring cost-effective use.

Compliance & Safety:

- Ensure all maintenance activities comply with local building codes, safety regulations, and The PMC's policies.

- Identify and mitigate potential safety hazards in the building and grounds, promptly addressing any issues to ensure a safe living environment for residents and staff.

- Participate in and support company-approved safety and emergency training programs.

- Communicate any health and/or safety concerns/violations, and/or any unusual or
hazardous situations immediately to management, taking immediate steps to resolve or mitigate risk wherever possible.

- Respond to emergency situations, making thoughtful and well- informed
decisions to protect our residents and assets.

- Ensure all Vendors and Teammates use appropriate safety equipment while working at The PMC building.

- Follow job-related safety regulations as prescribed by training guidelines.

Inventory & Supplies:

- Assist with tracking inventory of cleaning supplies, parts, maintenance tools and equipment, alerting the Property Manager when supplies need to be replenished.

- Ensure all tools, equipment, and supplies are stored properly and maintained in good working condition.

Customer Service:

- Interact professionally with residents, responding promptly to their concerns and questions regarding cleanliness, property appearance, and maintenance-related issues.

- Uphold The PMC's standards for resident service, contributing to a positive living environment by ensuring the property is clean, well-maintained, and safe.

- Support office and maintenance teammates in delivering quality services, lending a helping hand when additional support is required.

- Document maintenance activities, work orders, and inspections in the property management system.

- Comply with the requirements of the Afterhours Call Handling Protocol should you choose to respond to emergency calls and other requests for assistance outside of your regular shift.

- Prepare reports on maintenance activities, including status updates, budget adherence, and suggestions for cost-saving initiatives.

Housing Program Compliance:

- Work collaboratively with your Property Manager, our in-house Compliance Department, and National Maintenance to ensure your property is in compliance with all applicable Federal, State, local and lender requirements, including but not limited to:

- HUD inspection requirements (e.g. REAC/NSPIRE)

- State agency (LIHTC) and lender inspections & refinance requirements (e.g. Property Capital Needs Assessment work)

Other Requirements:

- Embrace the company’s use of Technology by optimizing the use of Yardi Maintenance Mobile

- Utilize company-provided IT equipment for keeping track of daily hours, track assets, order supplies,
complete inspections and work orders.

- Apply property construction and maintenance techniques and ability to use power and hand tools
to perform repairs/maintenance/renovation.

- Perform any other related duties as assigned.

- A valid and current driver’s license is required for this position.

Qualifications

Skills & Experience:

- 3+ years of experience in property maintenance (HVAC, electrical, and plumbing proficiency).

- Advanced technical skills and knowledge of building maintenance in various property types.

- Experience using real estate software (Yardi, Microsoft Office 365).

- Strong problem-solving skills with the ability to make decisions under pressure.

- Industry certification such as HVAC, CAMT, CMRP, PMP, or similar from recognized organizations (EPA, BOMA, MHCM, or PMI) preferred.

- Excellent communication and interpersonal skills, able to train and mentor teammates effectively.

- High school diploma or equivalent; additional technical training preferred.

Physical Demands:

- This is a highly active role that requires regular walking, standing, bending, stooping, and reaching. You must be able to lift and carry up to 50 pounds.

- You may be required to work both indoors and outdoors in various weather conditions, including rain, snow, or extreme heat, to maintain the property.

- Frequent use of cleaning equipment and tools, such as vacuums, mops, brooms, leaf blowers, and snow shovels.

Tools & Equipment:

- The PMC provides all required tools, equipment, and supplies required to carry out the duties outlined in this Job Description. Use of personal tools, supplies or equipment is not permitted.