Dental Office Manager

Sola Kids Dental Office Manager | Los Angeles, CA
Reports to: Regional Manager
Type: Full-time, on-site | Weekdays + Saturdays
Pay: $25-35 depending on experience
Bonus: Quarterly performance bonus

About Us
We believe everyone deserves access to great dental care. We provide elevated care across our growing dental and orthodontic group. We serve kids, teens, and young adults, primarily families covered by Medi-Cal, and offer general dentistry, orthodontics, and specialty care. We believe every family deserves high-quality care and a great experience.

The Role
The Office Manager runs the office like its CEO: leading the team, delivering a great patient experience, and hitting the office's goals. You'll own day-to-day operations and work closely with clinical leads, remote support teams, and regional leadership.

What You'll Do

Lead the team

- Staff the office each day and set a positive, high-energy tone
- Make sure everyone knows their role and expectations; train where needed
- Hire, coach, and develop team members with regional support
- Recognize strong performance and address performance issues promptly

Deliver a great patient experience

- Be visible on the floor and make sure every family feels welcomed
- Resolve patient concerns and de-escalate difficult situations

Run a smooth, compliant office

- Manage the schedule proactively to keep providers productive
- Keep the office and systems ready to go each day
- Hold the team to clinical, documentation, HIPAA, OSHA, and safety standards

Drive results

- Track daily and weekly performance metrics (production, new patients, orthodontic starts, labor costs) and act on them
- Make sure patients leave with their next visit scheduled
- Grow the office through patient engagement and community outreach
- Follow Medi-Cal and private insurance requirements

Hold people accountable

- Give timely feedback, complete reviews, and handle corrective action when needed
- Give direct feedback to team members and providers when expectations aren't met
- Escalate clinical concerns to leadership

What You Bring
Required:

- 2+ years leading a team in a dental office
- Knowledge of Medi-Cal / Denti-Cal
- Fluent in English and Spanish
- Comfortable using data to manage performance
- Confident having direct, respectful conversations

Preferred:

- Pediatric or orthodontic office experience
- Experience with a dental practice management system (Open Dental a plus)
- Private insurance knowledge

To Apply: Submit your application on Indeed. Applicants that also explain their interest will be given first priority.