About this role
The Department of Psychiatry is seeking to hire a Front Desk Administrative Support to join our UCLA Medical Psychology Assessment Clinic (MPAC), a specialty clinic that provides comprehensive psychological and neurological assessments for children and adults with neurodevelopment, neurological, and psychiatric conditions, including ADHD, learning disabilities, epilepsy, brain injury, depression, anxiety, and bipolar disorders. Key responsibilities:
- Greet, check in, and assist patients, visitors, and referring providers
- Schedule, confirm, and coordinate patient appointments
- Verify insurance and registration information
- Answer incoming calls and respond to patient inquiries
- Support providers and clinic staff with administrative tasks
- Maintain accurate patient records and ensure confidentiality
Salary: $27.74/hr - $39.36/hr
Demonstrated customer service experience in a professional setting Strong verbal and written communication skills Excellent organizational skills and attention to detail Ability to prioritize multiple tasks in a fast-paced environment Proficiency with Microsoft Office applications, including Outlook, Word, and Excel Ability to maintain confidentiality and exercise sound judgement when handling sensitive information Ability to work effectively and support the clinic’s diverse patient population Preferred: Experience working in a healthcare, medical office, or outpatient clinic setting Demonstrated knowledge of basic psychiatric terminology Knowledge of medical terminology Experience working in mental health Experience with electronic health record (EHR) systems Familiarity with insurance verification, referral, and appointment scheduling Experience supporting high-volume patient-facing operations
As a condition of employment , the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.