Sales Support Coordinator - Amazon

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over Europe and has creative ideas.

You will join our Sales Support department in Amsterdam, The Netherlands in the position of:

Sales Support Coordinator – Amazon

A Career at HARMAN Lifestyle:

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

- Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel.
- Unite your passion for audio innovation with high-tech product development.
- Create pitch-perfect, cutting-edge technology that elevates the listening experience.

What You’ll Be Part Of

Are you the enthusiastic, result driven person that ensures our B2B service and order processing is at their best, then we are looking for you!

The Sales Support Coordinator is responsible for the administrative processing of Amazon orders throughout the end-to-end order-to-cash process, from order entry to invoicing, as well as the investigation and resolution of customer queries and issues.

You will be responsible for compiling and analyzing customer account data, shipments, backorders, and order status, while proactively monitoring performance and maintaining effective communication with Amazon and internal stakeholders. As a Sales Support Coordinator, you will be focused on delivering premium service and ensuring operational excellence.

How You'll Make An Impact

You will be responsible for the End-to-End order to cash process of designated customers from communication and coordination with customers, D.C. and logistical partners.

- Manage daily activities in Amazon Vendor Central, including order monitoring, shipment updates, order confirmations, and the investigation and resolution of order-related issues, chargebacks, and compliance discrepancies.
- Maintain a strong customer-focused approach by proactively monitoring orders and communicating order status, shipment plans, documentation requirements, and scheduling updates to customers.
- Collaborate closely with distribution centers and logistics partners regarding shipment planning, customs documentation, and related logistics activities.
- Compile and analyze customer account data, shipment information, and customer requirements to support operational efficiency.
- Process order entry in SAP and manage open orders, including resolving stock availability, pricing, and other order-related issues.
- Create invoices and proforma invoices in SAP, while ensuring accurate handling of customs documentation.
- Generate delivery notes, including manual Proof of Delivery (POD) documents, and provide required distribution center and carrier documentation.
- Coordinate with distribution centers and customers to arrange shipment pickups and time-slot bookings.
- Act as a compliance ambassador for SOX controls and narratives, identifying and escalating any breaches of company policies, procedures, or codes of conduct.
- Process customer credit documents and related transactions.
- Process product return documentation in SAP and coordinate the subsequent handling and resolution of returned goods.

What Makes You A Strong Fit

- Full professional proficiency in English, both written and verbal.
- Minimum of 2 years of experience in a commercial, administrative, customer service, or order management role.
- Strong service-oriented mindset with a customer-first approach.
- Self-motivated, proactive, and passionate about driving continuous improvement.
- Genuine enthusiasm for learning and professional development.
- Ability to work effectively within a matrix organization and collaborate across functions.
- Proficient in Microsoft Office applications, particularly Excel.

Bonus Points If You Have

- Experience with SAP ERP or a similar ERP system.
- Familiarity with Salesforce and Qlik Sense.
- Strong analytical skills with the ability to work with data and generate actionable insights.

What You Can Expect

- A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
- Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)
- Learning and development opportunities through our award-winning HARMAN University programs
- An inclusive and diverse work environment that supports both your professional and personal development
- “Be Brilliant” employee recognition and rewards program.
- A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.

Join HARMAN and discover a world of endless possibilities!

#LI-MV1

#LI-Hybrid

Pay Transparency
The above represents the annual gross base salary range for this role.
Variable compensation and allowances: Dependent on the position offered, other forms of compensation may also be available, such as quarterly or annual bonus pay, commission payments, long term incentive compensation, or certain allowances. Further details will be made available as part of the recruitment process.
How we set pay: The pay posted is a reasonable estimate of the wage range anticipated for this position. Pay is determined using objective, job-related criteria such as relevant experience, skills, role scope/responsibilities, and location-based market factors (where applicable). In appropriate circumstances, based on objective, job-related factors, the final determination on pay may deviate from the posted range.
Pay history: Please do not include current or past pay information in your application. We do not request pay history as part of our recruitment process.
Benefits: HARMAN is interested in supporting the health and wellbeing of employees and offers a range of benefits. Offerings vary by country and employment arrangement and reflect a combination of statutory requirements and company-provided programs. These may include paid time off and holidays, sick and family leave, as well as health and wellbeing support and retirement or savings plans where applicable, along with other locally relevant benefits. Further details will be made available as part of the recruitment process.

About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! (https://harmanglobal.avature.net/talentcommunity)

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected]. (mailto:[email protected])
You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com (https://www.harman.com))
HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected] (mailto:[email protected]). Requests will be considered on a case-by-case basis in accordance with applicable law.