About this role
A. PRIMARY Purpose ( Why does this job exists )
To meet the AMC & Service operations requirements in HVAC Field experience.
B. primary DUTIES:
1. To Render service support for HVAC AMC and Warranty customers and satisfying their needs
2. Mandatory required Hands on experience fields service on HVAC chillers electrical and mechanical
3. Maintaining RT/TAT, PM adherence & FTR to achieve cost reduction
4. Attaining Appreciation letters towards customer satisfaction
5. Breakdown calls, compressor overhauling / hi-skill jobs for Hyderabad
6. Implementing Predictive analysis and new service
7. Timely LNM execution for revenue generation
8. Monitor and groom team working through associates/third party
9. Has to be a self-motivated person and should take initiatives
10. Achieving customer satisfaction by improving RT/TAT& PM adherence
11. Maintaining relationships with key influencers / decision-makers with customer organizations to generate revenues through PSA/L&M
12. Constant up gradation of new technologies to chiller system knowledge like screw and centrifugal chillers
13. Managing team of engineers & Technicians working under and supporting on technical aspects to resolve the customer quarry / issues at sites
C. Education, Technical Skills, knowledge and experience
1. B.E. / B.Tech. / Diploma (Engineering)
2. 8+ Min experience in HVAC&R industry with service profile
3. Knowledge & Hands on experience in Screw, Centrifugal chillers
4. Knowledge of Electrical
5. Good communication and Presentation Skills
6. Knowledge of MS-Office
7. Skill to manage the team of Engineers /Technicians