Bilingual Insurance Coordinator

Job Title: Bilingual Patient Insurance Support Specialist Job Description
The Bilingual Patient Insurance Support Specialist provides in-person education and support to patients during their treatment window, helping them understand insurance options and complete necessary paperwork. This role focuses on administrative, non-complex tasks that require direct interaction with patients in clinic settings, delivered in both English and Spanish.
Responsibilities
- Meet with identified patients in clinic settings during their treatment window to provide insurance education and support in English and Spanish.
- Review Medicare Advantage education handouts with patients and clearly explain plan options in a way that is easy to understand.
- Connect patients with independent insurance brokers for additional enrollment support when needed.
- Support patients with health insurance exchange eligibility paperwork, including reviewing documents and assisting with accurate completion.
- Perform bilingual translations for Spanish-speaking patients regarding insurance coverage, benefits, and related questions.
- Organize and manage patient paperwork to ensure all forms and documents are complete, accurate, and properly filed.
- Capture clear, effective notes to log patient engagement activities and document outcomes of each interaction.
- Participate in daily virtual huddles with the supervisor and team to review activities, share updates, and align on priorities.
- Provide daily reporting on patient contacts and results, maintaining accurate records of outreach and support provided.
- Travel between assigned clinics within a defined geographic area to meet with patients and support clinic teams.
- Offer courteous, professional customer service to patients and clinic staff, maintaining a supportive and empathetic approach.
- Apply a basic understanding of health insurance concepts, including coverage and verification, when assisting patients.
Essential Skills
- Proficiency in both English and Spanish, with the ability to communicate clearly and professionally in both languages.
- Ability to travel between different clinics within an assigned geographic area using personal transportation.
- Comfort interacting directly with patients in a healthcare clinic setting, including discussing insurance and paperwork.
- Strong organizational skills to manage paperwork, forms, and patient documentation efficiently.
- Ability to capture effective notes and accurately log patient engagement activities in a consistent manner.
- Willingness to participate in daily virtual huddles with the supervisor and team.
- Ability to provide daily patient contact reporting and results in a structured format.
- Customer service skills, with a focus on supporting patients and responding to questions in a helpful and respectful way.
- Basic understanding of health insurance, including coverage and verification concepts.
Additional Skills & Qualifications
- Experience providing administrative support in a healthcare or insurance-related environment.
- Familiarity with insurance verification processes and coverage discussions.
- Background in customer service or patient support roles.
- Experience working in clinic settings and collaborating with clinical staff.
- Comfort using basic technology tools for virtual meetings and reporting.
Work Environment
This role is based in healthcare clinic settings, where you will work face-to-face with patients and collaborate closely with clinic staff. You will perform bilingual translations and insurance education for Spanish-speaking and English-speaking patients, focusing on Medicare Advantage and health insurance exchange support. The position requires regular travel to nearby clinics within an assigned geography using your own vehicle, with mileage reimbursed from your home or base clinic. The environment is patient-focused, fast-paced, and administrative in nature, with daily virtual huddles and ongoing communication to coordinate activities and report patient contact outcomes. Professional, clinic-appropriate attire is expected.
Job Type & Location
This is a Contract position based out of Dallas, TX.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Dallas, TX.
Application Deadline
This position is anticipated to close on Nov 16, 2026.
Workplace Type
This is a fully onsite position in Dallas,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.