ASSISTANT F&B DIRECTOR

Position: ASSISTANT F&B SERVICES DIRECTOR

Location: The Country Club of Landfall

Pay Class: Full-Time Salary Exempt

Reports to: Director of Food & Beverage

Supervises: F&B Managers and F&B Staff

About Us: Country Club of Landfall is an exclusive and prestigious private club nestled on the southern coast of North Carolina. With a rich history spanning almost 25 years, we provide our members with a luxurious and unparalleled experience. Our world-class facilities include 45 holes of championship golf, tennis and pickle ball courts, health and fitness amenities, and exquisite dining options. We are committed to delivering exceptional service and creating memorable moments for our esteemed members and guests.

Position Summary:

The Assistant F&B Services Director is responsible for the overall leadership, coordination, and performance of the Food & Beverage operations. This position provides direction to the management team and ensures that all clubhouse departments consistently deliver exceptional service, quality, cleanliness, and memorable member experiences.

This is a highly visible leadership position requiring regular interaction with members, guests, employees, department leaders, and senior management. The Assistant F&B Services Director is expected to be actively engaged in the operation and lead by example.

Primary Responsibilities:

Assist the F&B Services Director with the following:

1. Clubhouse Operations & Leadership

- Provide overall leadership and direction for daily clubhouse operations.

- Establish and maintain consistent service, quality, cleanliness, and operational standards.

- Ensure departments work together effectively and communicate operational needs.

- Maintain a visible presence throughout the clubhouses and during key member activities and events.

- Identify operational issues and establish solutions before they negatively affect members or employees.

- Ensure Club policies, procedures, safety requirements, and regulatory standards are followed.

2. Management Team Leadership

- Direct, coach, and develop the F&B managers, Banquets and Events Coordinators/Managers, and applicable F&B staff members.

- Establish clear expectations, responsibilities, and accountability for the management team.

- Conduct regular management meetings and performance reviews.

- Delegate responsibilities appropriately while maintaining overall accountability.

- Address performance issues consistently and professionally.

- Develop future leaders within the clubhouse operation.

3. Member Experience

- Maintain strong relationships with members and guests.

- Monitor member feedback, complaints, and service trends.

- Ensure member concerns are addressed promptly and appropriately.

- Identify opportunities to improve the overall clubhouse experience.

- Maintain high standards for service recovery and follow-up.

4. Financial & Administrative Oversight

- Review labor, revenue, product costs, and operating expenses with F&B Director.

- Monitor financial reports and take corrective action when necessary.

- Oversee purchasing, inventory, invoices, and cost-control procedures.

- Work with Accounting and senior management to maintain financial accountability.

- Review payroll and labor performance.

5. Staffing & Development-A Partnership with HR:

- Assist with recruiting, interviewing, hiring, training, and retention of employees.

- Ensure appropriate staffing levels throughout clubhouse operations.

- Establish training and professional-development expectations.

- Monitor scheduling and overtime to maintain labor within budget.

- Create a culture of accountability, teamwork, professionalism, and member service.

6. Events & Special Operations

- Collaborate with the event department to assist with executing flawless private events, weddings, and club functions.

- Provide assistance to Banquets & Events operations when applicable.

- Help ensure all catering services align with the club's standards of excellence.

- Ensure event requirements, staffing, communication, and operational details are coordinated when applicable.

- Work with department leaders to identify potential conflicts or operational concerns in advance.

7. Facilities, Safety & Compliance

- Monitor clubhouse cleanliness, organization, equipment, and maintenance needs.

- Ensure sanitation, food safety, alcohol compliance, and workplace safety standards are maintained.

- Coordinate maintenance and repair needs with appropriate departments.

- Ensure established cleaning and inspection schedules are followed.

Success in This Position Is Demonstrated By

- Consistent clubhouse service and operational standards.

- Strong communication and accountability among managers.

- Improved member satisfaction and effective service recovery.

- Managers and supervisors who are developed, engaged, and accountable.

- Labor and operating expenses managed within established goals.

- Problems being identified and addressed proactively.

- Strong coordination between clubhouse departments.

- A professional, organized, and welcoming clubhouse environment.

Qualifications:

- 3-5 years experience in Food and Beverage Management in a Country Club setting.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- In-depth knowledge of food safety regulations and ABC laws.

- Ability to work evenings, weekends, and holidays as required.

Education and Experience:

- Bachelor's degree in Hospitality Management or a related field not required but preferred.

- 3-5 years of experience in food and beverage management in a Country Club setting preferred.

Attendance Requirements

This is a full-time position requiring 5 plus days per week. Late nights, early mornings, weekends and holidays are regular and consistent requirements of this role.

Benefits:

- Competitive salary

- Health Benefits package including Medical, Dental and Vision, FSA offered after 90 days

- Complimentary golf privileges and employee discounts on apparel and food

- Paid time off

- 401K with discretionary company match

- Continuing education opportunities, including CMAA reimbursement potential

- Bonus potential

Apply today to join our elite hospitality team. You can apply directly on our website here or email your resume directly to [email protected]