About this role
Join Our Team at Toyota of Dartmouth!
Toyota of Dartmouth is seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our growing service department.
We're looking for someone who understands the importance of delivering an exceptional customer experience while building long-term relationships and helping drive service department success.
Previous Toyota dealership experience is a plus, but not required. We welcome experienced Service Advisors from other automotive brands who are ready to bring their skills to our team.
Responsibilities
- Greet customers professionally and provide an outstanding service experience.
- Listen to customer concerns and accurately document vehicle service needs.
- Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines.
- Communicate clearly with technicians and customers throughout the repair process.
- Prepare accurate repair orders and estimates.
- Explain recommended services, pricing, and repair timelines.
- Follow up with customers and ensure their satisfaction.
- Build lasting customer relationships that encourage repeat business.
- Meet individual and departmental performance objectives.
Qualifications
- ### Previous automotive Service Advisor experience preferred.
- Toyota experience is a bonus, but not required.
- Strong communication, organizational, and customer service skills.
- Ability to multitask in a fast-paced dealership environment.
- Comfortable using dealership management systems and technology.
- Positive attitude, professional appearance, and strong work ethic.
- Valid driver's license.