About this role
Join Our Team at Toyota of Dartmouth!
Toyota of Dartmouth is seeking an energetic, organized, and customer-focused Express Maintenance Service Advisor to join our busy service department.
This position is ideal for someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in delivering an outstanding service experience.
Previous automotive service experience is preferred, and Toyota experience is a plus, but not required. We are willing to train the right individual who demonstrates excellent customer service skills, a positive attitude, and a strong work ethic.
Responsibilities
- Greet customers promptly and professionally in our Express Maintenance service lane.
- Assist customers with routine maintenance services, including oil changes, tire rotations, inspections, and other factory-recommended maintenance.
- Review vehicle maintenance history and recommend appropriate services based on Toyota maintenance guidelines.
- Accurately prepare repair orders and document customer concerns.
- Communicate service recommendations, pricing, and estimated completion times.
- Coordinate with Express Maintenance technicians to ensure efficient workflow and timely vehicle delivery.
- Keep customers informed of their vehicle's progress.
- Review multipoint inspection results and explain additional maintenance recommendations.
- Promote customer satisfaction while building long-term relationships.
- Maintain a clean, organized, and efficient service lane.
- Meet departmental customer satisfaction, productivity, and performance objectives.
Qualifications
- Excellent customer service and communication skills.
- Ability to multitask and stay organized in a high-volume environment.
- Basic automotive maintenance knowledge is helpful.
- Comfortable working with computers and dealership management systems.
- Strong attention to detail and a team-oriented attitude.
- Willingness to learn Toyota maintenance procedures and service processes.
- Valid driver's license.