About this role
Title: Victim Services Support Specialist
Location: Washington, DC
Security Clearance: MBI, Moderate Risk Investigation
Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent
Salary: $90,000-95,000/Annually
Division: Mail Fraud
Level: ISA II-A
About KACE:
KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.
At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance.
We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.
The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!
Job Summary:
The U.S. Postal Inspection Service (USPIS) protects postal customers by safeguarding the nation’s mail system through the effective use of prevention, mail screening, and investigative programs. The Victim Services Support Lead Specialist will provide oversight training, and workload management for the Victim Service Specialist and assists as time permits .
Essential Functions and Responsibilities:
- Ability to manage, track and report team’s performance;
- Ability to assign tasks, monitor performance, and balance overall team workload;
- Ability to establish and maintain effective working relationships with other professionals, federal, state, and local agencies, victims, attorneys, law enforcement agents, and representatives from non-governmental service agencies;
- Ability to converse with potential elderly victims telephonically.
- Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people;
- Proficiency conducting research on the internet and commercial as well as public databases;
- Ability to work with minimal direct supervision;
- Experience supporting the preparation of a final work product;
- Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint.
Desired
- Knowledge of community resources and agencies that serve victims of crime; and
- Experience providing victim services desired in support of civil and/or criminal investigations.
Work Duties and Tasks/Included, but not limited to:
- Oversee and direct VSS Specialist;
- Manage and disperse workload across team of VSS Specialist;
- Track and report work activities;
- Conduct and provide analytical reports as requested;
- Ensure assigned work is accurately completed and in a timely manner;
- Conduct training and onboarding with current and new VSS Specialists;
- Provide ongoing educational resources, such as white papers and training opportunities, on current fraud and scam trends to allow VSS Specialist to educate the consumers during their interactions;
- Serve as a liaison for local, state, and federal agencies, non-governmental organizations, and Inspection Service personnel.
- Reviews in case management and/or other databases to ensure required entries are entered timely and contain the proper documentation;
- Assist VSS Specialist as time permits; and
- Assist with other tasks assigned by the Criminal Investigations Group.
Minimum Qualifications & Skills:
- Bachelor’s Degree from an accredited college or university AND a minimum of five years of work experience preferably with a law enforcement, victim services, or social services capacity.
- Significant demonstrated experience may be considered in lieu of the education requirement.
Clearance:
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements/Background Investigation Requirements:
- Must be a U.S Citizen or Legal Permanent Resident.
- Favorable credit check for all cleared positions
- Successfully passing a background investigation including drug screening.
- Residency Requirement: Must have resided in the United States for the past five (5) years without residing outside of the United States for six (6) or more consecutive months during that period .
Physical Requirements/Working Conditions:
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10%
- Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.