About this role
Ready to build a career where precision and teamwork drive real impact? As an Operations Senior Specialist I, you'll play a vital role in keeping our Home Lending operations running smoothly and efficiently. You'll gain hands-on experience across multiple functions, grow your skills, and work alongside colleagues who support one another every step of the way. If you thrive in a dynamic environment and take pride in getting the details right, this opportunity is for you.
As an Operations Senior Specialist I within the Prep/Deprep Department, you prepare and deprep documents for imaging, endorse documents, and process checks to help loans move toward closure. You'll handle a range of clerical and operational tasks that keep loan files accurate and organized, and you'll collaborate with teammates and external partners to resolve issues along the way. This role offers you the chance to build foundational skills in Home Lending operations while contributing to a process that matters to our customers and the broader business.
Job Responsibilities:
- Perform clerical tasks including filing, photocopying, imaging/scanning, data entry, stapling, and opening and mailing correspondence
- Create and maintain loan files, and monitor and update system records and the credit website
- Prepare documents for imaging, deprep documents after imaging, endorse documents, and process checks
- Partner with the underwriting department and provide coverage for support roles during absences or volume fluctuations
- Communicate with external agents and internal colleagues to resolve issues and discrepancies
- Perform additional duties as assigned
Required qualifications, capabilities, and skills:
- One year of mortgage banking experience
- High school diploma or equivalent
- Strong attention to detail and problem-solving skills
- Ability to work independently and as part of a team in a fast-paced environment
- Basic office and computer skills, with growing proficiency in software applications
- Effective oral and written communication skills
- Knowledge of general office procedures, including filing, correspondence, and scheduling
- Ability to adapt processes and techniques to complete assignments
- Strong organizational skills and sound judgment in confidential situations, with experience interacting with senior management
- Ability to lift 30 pounds
Preferred qualifications, capabilities, and skills:
- Previous financial services experience