About this role
Money Fellows (https://moneyfellows.com/) is transforming how people save, borrow, and invest. As the world’s first and largest Money Circles app, we’ve digitized the traditional ROSCA model to make it smarter, safer, and more accessible. 💸
Since 2016 , we’ve empowered over 10+ million users to take control of their financial futures with confidence. 🚀
Key Responsibilities
- Translate business sales objectives into team targets and execution plans, ensuring consistent achievement of sales, conversion, and productivity KPIs.
- Management Lead, coach, and develop telesales team leaders and representatives, establishing clear performance expectations and building a high-performance, target-driven culture.
- Optimization Monitor and analyze sales results, conversion rates, and productivity metrics to identify performance gaps, implement improvement plans, and optimize team effectiveness.
- Ensure adherence to approved sales processes, customer communication standards, quality requirements, and applicable compliance policies across all telesales activities.
- Management Oversee workforce planning, capacity allocation, and operational performance to ensure appropriate team coverage, efficient resource utilization, and achievement of service and sales objectives.
- Analyze sales performance data, customer feedback, and market trends to identify growth opportunities and lead initiatives that improve sales effectiveness and operational efficiency.
- Growth Partner with Marketing, Product, Customer Happiness, and other relevant teams to execute sales campaigns, support product launches, improve sales processes, and contribute to business growth.
Key Qualifications
- Strong experience (6–8 years) in telesales, outbound sales, or contact center operations, including at least 2 years in a managerial or team leadership role.
- Proven experience managing telesales teams and achieving sales targets in a high-volume, target-driven environment.
- Strong expertise in sales strategy execution, conversion optimization, sales coaching, and performance management.
- Strong understanding of sales KPIs, including conversion rates, productivity, lead-to-sale ratios, and revenue performance.
- Good knowledge of CRM systems, sales reporting tools, and performance analytics.
- Strong knowledge of sales techniques, objection handling, customer relationship management, and sales quality standards.
- Proven capability in workforce planning, capacity management, and operational performance optimization.
- Strong analytical and problem-solving skills, with proficiency in Microsoft Excel and reporting tools.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to translate business objectives and performance insights into actionable sales improvement plans.
Benefits
We care about your well-being from day one, whether you’re a candidate or a team member, by actively fostering a culture of psychological safety where you feel respected, heard, and supported.
- Mental Well-being: We prioritize your mental health through open-door policies, skip-level meetings, and thoughtfully designed workspaces that encourage trust and transparency.
- Physical Health: Stay active and energized with a gym allowance, healthy office snacks, and monthly consultations with a nutritionist.
- Social Wellness: Build meaningful connections through team-building activities, engaging town halls, and collaborative workspaces that inspire innovation.
- Financial Empowerment: Enjoy competitive salaries, pension plans, and exclusive employee discounts on our Circles to support your financial stability.
- Growth Opportunities: Grow your career through workshops, internal mobility programs, and opportunities for learning and advancement.
Join us and be part of a community that supports every aspect of your well-being and growth.