IT Support Engineer

Key Responsibilities

- Install, configure, test, maintain, and decommission IT hardware, software, cabling, and related equipment in accordance with established standards and procedures.

- Diagnose and resolve hardware and software malfunctions, ensuring the proper functionality of IT installations.

- Provide first-line technical support to employees, responding to IT service requests and offering guidance on available systems, applications, and services.

- Record, monitor, and track support requests, including user details, reported issues, actions taken, and resolution feedback.

- Escalate complex technical issues to senior IT colleagues or the appropriate support teams in accordance with established procedures.

- Maintain accurate IT asset and configuration management records, documenting all hardware and software installations, removals, and changes.

- Assist in evaluating change requests and investigating technical problems related to hardware and software installations.

- Follow approved installation procedures, technical standards, and health and safety guidelines.

- Coordinate with internal teams, suppliers, and external service providers to ensure effective IT support and service delivery.

Qualifications & Experience

- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

- Minimum of 4 years of experience in IT support or technical support roles.

- Professional certifications such as MCSA, MCSE, or ITIL are preferred.

- Good working knowledge of Windows 10, Microsoft Office 365, and IT support applications.

- Strong understanding of hardware and software installation, configuration, troubleshooting, and maintenance.

- Knowledge of IT asset management, configuration management, and IT service support procedures.

- Excellent problem-solving, communication, and interpersonal skills.

- Ability to work independently, manage priorities, and collaborate effectively within a team.

- Fluency in English is essential.

Why Join Us?

- Be part of an established and reputable UAE business group.

- Work in a collaborative and professional environment.

- Gain exposure to diverse IT systems, technologies, and business operations.

- Benefit from opportunities for professional development and career growth.

- Contribute to supporting and enhancing technology operations across the organization.